Job Description

Customer Service Representative

CRM/Call center Minneapolis, Minnesota


Role Overview 

Amplifon Hearing Health Care is looking for someone who knows how to deliver a great customer experience that their grandparents would be proud of.   

In this role, you’re going to help our existing clients search for an in-network provider of Hearing Health Care. Once a provider is found, you’ll set them up for their consultation and follow up after their visit.  

Sounds easy, right?  That’s where your skills in building relationships, time management, and effective communication come in. 

Success Criteria: 

You’ll establish friendly rapport with clients quickly by asking questions to understand their needs. By caring for the client with a strong attention to detail, you’ll present organized yet flexible options for them to receive remarkable hearing care. 

Our best advocates have effective communication skills in listening, speaking clearly, and using language our clients can easily understand. In all honesty sometimes our clients may be upset, so keeping a calm demeanor when they are frustrated or even too chatty will get you further faster.  


This role needs a team member who is profoundly positive with hands-on experience supporting customers. Knowing the ins and outs of problem resolution and/or public relations will give you a solid base to do your life’s best work with our team and our clients.  

While this is a highlight of what you’ll do, what you’ll get is pretty great too:  

  • Excellent compensation & benefits 
  • Career path planning & mentorship opportunities
  •  Award winning work/life balance 
  • International business exposure 
  • An amazing team of diverse colleagues and leaders 

We moved! 

We are downtown Minneapolis located at 5th Street Towers   since January 2019.  This amazing building offers collaborative spaces, an innovative work environment, and many amenities for all of our employees to enjoy. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate 
on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 

Ready to Amplify Your Career? Apply now…