Client Relationship Executive
Position & Grade
CRE (Hindi & English)
At least 2 years
Call the fresh leads & follow up (existing data base) leads and make sure the desired number of visits of the client/customers to our clinic.
- Per month Contactable customers should in the range of 130 to 140
- Appointment rate min to be achieved is 68%
- Assessment: 150 (100-1st & 2nd month /3rd Month :130 /4th Month onwards:150)
- Timely reporting is essential which is maintaining & sharing of data & prescribed reports
- Prescription (Need to follow up with the clients with right information)
Minimum Educational Qualification: Bachelors, Languages to be known: English, Hindi
Work Experience of min. 1 year in the same field of customer handling
Skill Set Requirements:
- Persuasive Speaking Skills, Tone/Pitch should be polite.
- Patience & Effective Listening Ability
- Phone Skills / Etiquettes, Attentiveness
- Be Empathetic. Willingness to understand and resolving or addressing customers queries (problem solving skills),
- Sales Oriented with a focus on Customer Service
- Should not sound overly aggressive while speaking.
- Must be fluent in English and Hindi.