IT Operations Manager - Mulgrave

IT Mulgrave, VIC


What we do.

National Hearing Care is proud to be part of Amplifon Group – the global leader in hearing solutions. Our mission is to transform the way hearing healthcare is perceived and experienced worldwide, changing the lives of millions of customers through the passion and superior care of our People. We attract, develop and empower the most talented people, who share our ambition and strive to demonstrate our values every day. Our ambition is to build a distinctive competitive advantage through customer experience and innovation. As IT we work as Innovative and Proactive Business Partner with one global vision.

How We Work.

We are a dynamic global Company, forward thinkers and pioneers of change. We focus on integrity, everyday excellence and customer devotion. We care our Employees, Partners, and Customers for a long term relationship.

The Role

As the IT Operations Manager you will be a key player in IT projects that will transform the way that National Hearing care operates so if you are someone that loves a challenge and driving projects then this could be the opportunity you have been waiting for.

You will coordinate and manage the ICT Operations. You will be leading a team of applications, infrastructure and service desk specialists providing coaching, mentoring and training to enable your team to perform to their greatest ability and achieve company objectives. You will be ensuring that the IT system solutions implemented are compliant with corporate strategic IT strategic direction and meets the business objectives.

About You

You are a natural leader, naturally engaging and have proven experience leading high performing teams.  Your communication and interpersonal skills are second to none. You are driven and focused to achieve results and have a solution focussed mindset.  You thrive on being challenged and working on projects.

Ideally you will also have:

  •  A Degree or Diploma in IT
  • ITIL knowledge and expertise
  • Minimum 5 years in IT systems management/operation roles
  • Minimum 3 years hands-on project management experience in a global company
  • Experience in service and contract management with external vendors
  • Be commercially astute and have the ability to contribute to and influence continuous business improvement

 What you will get in return

  • An opportunity to make your mark in enabling our business to grow
  • Massive growth opportunities as we embark on a global IT Transformation
  • Fun and friendly team culture

We are proud to demonstrate our values in everything we do - customer devotion, forward thinking, everyday excellence, acting responsibly, and personal impact. We are a driven team focused on continuous improvement so come and join us if you're ready for the challenge!