Stellenbeschreibung

Compliance & Quality Specialist

Risk & Compliance Groot-Bijgaarden, Vlaams-Brabant


Beschreibung

MISSION:

 

Reporting into the Finance and Operations Director with a dotted line to the General Manager, the Compliance & Quality Specialist ensures the compliance of Amplifon Belgium & Luxembourg with all relevant regulatory regulation (medical device regulation, FAGG, …) and group procedures (anti-corruption rules, code of ethics, …) in order to preserve Amplifon’s integrity.

 

 

KEY ACCOUNTABILITIES:

 

The role will drive and coordinate Belux policies and processes in terms of Regulatory Compliance, Anti-Corruption, GDPR and the overall Quality assurance control, specifically:

 

  • Draft, review and implement Amplifon Belux policies and standard operating procedures.
  • Develop, monitor and improve quality assurance systems to ensure compliance with procedures.
  • Coordinate the customer complaints process (including metrics & analysis) in line with the regulatory and internal guidelines.
  • Assess future product or service, compliance, or operational risks and develop risk management strategies.
  • Revise processes and procedures periodically to identify hidden risks or non-conformity issues.
  • Follow-up of regulatory developments within or outside of the company as well as evolving best practices in compliance control.
  • Act as the Data Protection Officer liaising with the external consultant.
  • Collaborate with Corporate counsels to monitor enforcement of standards and regulations and liaise with HR to ensure the implementation of consistent disciplinary action strategies in case of compliance standard violations.
  • Coordinate local efforts with the GM and Global Headquarters ensuring procedures are respected in case of a crisis, including training of the Management Team to optimize competences to master such events.
  • Serve as a confidential point of contact for employees to communicate with management, seek clarification on issues or dilemmas, or report irregularities.
  • Organize training to ensure all employees are knowledgeable.
  • Support local management in the remediation of the internal audit issues.
  • Review external communications to ensure compliance on policies and regulations.
  • Perform internal quality audits to ensure the company’s compliance with procedures in place.
  • Prepare reports and present results to the management team and external regulatory bodies as appropriate. Oversee internal reporting systems such as corporate compliance hotlines and inform employees about these systems.

 

 

PROFILE:

  • You have a master degree in Law, Finance, Economics and a proven track record as a compliance professional (preferably in a healthcare environment) in the different functional areas with 5-7 years of experience;
  • You are well-versed in legal guidelines and corporate governance best-practices;
  • You have an excellent knowledge of reporting procedures and record keeping;
  • You have a pro-active approach with outstanding planning abilities and project management skills;
  • You can set priorities meeting regulatory and group deadlines;
  • You sense the urgency and sensitivity of the situation and can maintain an appropriate degree of confidentiality;
  • You can translate business needs in guidelines and operational requirements;
  • You are a Quality minded person demonstrating a rigorous, systematic and prudent approach and a questioning attitude;
  • Your experience in performing audits is an asset;
  • You can think strategically and are hands on in the execution;
  • You are a team player;
  • You demonstrate strong interpersonal, communication and presentations skills and are fluent in English, Dutch and French;
  • You are familiar with standard analytical and reporting tools.