Bay Audiology Client Care Coordinator - Matamata

Retail Excellence Matamata-Piako, Waikato


Who are we?

At Bay Audiology, the heart of our mission is to help people rediscover the joy of hearing.  With over 120 clinics located throughout New Zealand we have grown to become the country's largest hearing care provider.  We offer a range of services, from diagnosing hearing difficulties, to fitting, servicing and maintaining hearing aids, and offering ongoing support and care for our customers.   We aim to provide an excellent experience, and that’s where you come in...

About the role:

As our Client Care Coordinator, you will be the smiling face at the front desk of our Matamata clinic, making a real difference in the lives of those with hearing loss.  This is a varied role working closely with our clinicians, and no two days will be the same.

You will be responsible for the scheduling of appointments, onsite hearing screening, consumable sales, and  basic hearing aid repairs, all the while providing an exceptional customer experience!  

The hours for this role are Tuesday/Wednesday/Thursday 8.30am - 5.00pm

What we are looking for:

  • Previous experience in a customer focused role
  • Genuine passion for providing excellent customer service
  • Strong attention to detail
  • Sound computer skills as we are a paperless clinic
  • Well-developed problem solving skills
  • A positive, friendly personality

What we offer:

If you are looking for a meaningful, challenging career at the forefront of innovative hearing care services, a competitive salary, staff benefits and a supportive leadership team - explore your future with us!  Full training is provided.

Apply online with your CV and covering letter today!