Client Care Executive - Kannada
Client care Executive
2 to 4 years relevant exp.
- Ensuring Client retention and Satisfaction.
- Outbound / inbound Calling
- Generating client visit through follow up calls to existing clients.
- Proven Sales experience.
Key expectations from the role:
- Contact potential or existing customers to inform them about a product or service using scripts.
- Daily calling on Dialer and Manual calling which will be around 100 approx. in a day.
- Ask questions to understand customer objections and convince them to visit stores/clinics for Sales.
- Enter and update customer information in the database
- Handle grievances to preserve the company’s reputation.
- Facilitate future sales.
- Keep records of calls and sales and note useful information.
- Daily coordination with our clinical and field team to ensure the work is completed on time
- Excellent communication, soft skill to build customer rapport for effective interaction and interpersonal skills.
- Good knowledge of relevant computer programs (Auto dialers), MS office, and telephone systems.
- Proven track record of successfully meeting sales quota preferably over the phone.
- Ability to learn about products and services and describe/explain them to prospects.
- Cool-tempered and able to handle rejection.
- Flexibility and Ability to adjust to changing priorities in a fast-paced environment.