Mortgage Disposition Desk Manager
Description
AmeriSave Mortgage has set the standard in online mortgage lending with over $130 billion in funded loan volume. As one of the top-rated, largest privately-owned online mortgage lenders in the nation, our mission is to deliver beneficial, responsible home lending solutions with unwavering integrity, dedication and excellence.
Our employees are the driving force behind our success. We believe in the power of a dynamic and talented workforce and creating an environment where your contributions are not just recognized, they’re celebrated. Your success is our success, and we are seeking skilled professionals who are ready to bring their A-game, exceed benchmarks and enhance the overall excellence of AmeriSave, while also growing and advancing their careers.
At AmeriSave, we're one team with one shared dream - to be the best. Let’s redefine excellence together!
What You’ll Do:
- Manage the Dispositions Team (Vendor) comprised of 4-5 team members (coaching, performance reviews, corrective actions, etc.)
- Test/monitor/assist with escalated disposition reversals
- Delegate and process urgent disposition requests
- Input IT tickets and identify automation and process efficiencies for Sales, Operations, and Dispositions Team
- Assist the Customer Service and Complaint Teams with file reviews and corrections
- Pull and review the following reports daily/as needed:
- Unprocessed Decline/Cancel – review and process files
- Canceled as Duplicate – check for errors
- Declined as Incomplete – check for errors
- Applications Still Active – manage aged loans
- HMDA/MCR Report-check for errors
- ECOA Clock Monitoring – manage ECOA compliance including processing files to remain in compliance
- Decline Dashboard – assign work tasks
- Manage the Compliance/Dispositions Mailbox ([email protected])
- Ensure processes around dispositions are followed in accordance with policies, procedures, and training
- Provide monthly ECOA and Decline reports to management
- Provide weekly QC reviews of Dispositions Team performance
- Identify and provide training to staff, as needed
- Update internal document (policies and procedures) annually and as needed
- Assist with research, responses, and corrective actions for any audits and examinations related to canceled or declined files
- Provide support with Fair Lending reviews
- Research and respond to internal and external audit and exam findings related to ECOA/Reg B
- Complete monthly HMDA manual geocoding list
- Other duties as assigned
What You’ll Need:
- High school diploma: college preferred
- Minimum of 4+ years recent experience in the mortgage lending industry, 3+ years regulatory compliance experience preferred
- Familiarity with government agency guidelines specifically related to ECOA, FRCA, HMDA and Fair Lending
- Mortgage retail experience preferred
- Loan processing and/or underwriting experience preferred
- Working knowledge of Microsoft Office high emphasis on EXCEL and POWERPOINT
- Proven problem-solving skills
- Ability to manage time and demonstrated ability to manage multiple priorities
- Must have ability to thrive in a fast-paced work environment
- Must be able to communicate with internal and external customers in a clear, concise, and understandable manner both verbally and in writing
- Ability to work independently
**Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. **
Compensation:
Target annual compensation is $55,000 - $58,000 based on prior experience.
Benefits:
· 401(k)
· Dental insurance
· Disability insurance
· Employee discounts
· Health insurance
· Life insurance
· Paid time off
· 12 paid holidays per year
· Paid training
· Referral program
· Vision insurance
Supplemental pay types:
· Bonus
· Referral bonuses
AmeriSave is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
California Consumer Privacy Act Disclosure Acknowledgment
Employment Applicants, New Hires, and Employees Residing in California
AmeriSave Mortgage Corporation’s Privacy Policy Statement (“Policy”) can be reviewed here: www.amerisave.com/privacy-policy
AmeriSave Mortgage Corporation’s California Consumer Privacy Act (“CCPA”) Recruitment Disclosure can be reviewed here: https://www.amerisave.com/ccpa-recruitment-disclosure/
When AmeriSave’s Human Resources Department makes future requests for personal information, the same Policy is applicable. By applying, you understand this acknowledgment covers current and future personal information requests. You also acknowledge the business purpose of the personal information collected and that future requests may occur while applying for a position at AmeriSave and/or during employment, if applicable.