Team Lead, Loss Mitigation
Description
Summary/Objective
The Team Lead will help to transition new associate’s to the department through coaching, supervision, and additional training. This position will also take on various responsibilities throughout the department as assigned.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•Assists agents in transition from training to a live environment.
•Assists in answering account questions with representatives.
•Conducts coaching side by sides to identify areas of deficiency or strength.
•Holds knowledge sessions to assure clarity and content of training materials.
•Could fill in for a supervisor temporarily while on PTO.
•Could work a collection list.
•Could assist in side by side and coaching opportunities for larger groups within a supervisor’s span of control.
•Other tasks as assigned
Qualifications
•1+ years of experience applicable to the department
•Full understanding of ACA’s policies and procedures
•Demonstrates excellent communication, leadership and coaching abilities
•Demonstrates a high level of professionalism
•Strong organizational skills
•Must possess the ability to multi-task
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment and Physical Demands
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours vary by department and business need.
Travel
No travel is expected for this position.
EEO Statement
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.