Technical Onboarding & Learning Specialist
Description
Are you passionate about creating impactful learning experiences for IT professionals? Do you thrive on translating complex technical concepts into engaging training programs? Join us as a Technical Onboarding & Learning Specialist and help elevate how we onboard, upskill, and grow top technical talent—developers, system engineers, and IT professionals alike.
What You'll Do:
- Partner with IT leaders to design and deliver effective onboarding programs for software engineers, infrastructure specialists, and technical team members.
- Build and maintain a structured IT-specific training curriculum that supports both new hire onboarding and continued education.
- Coordinate with cross-functional teams to highlight how various departments impact IT strategy and performance.
- Develop and manage a dynamic training calendar that includes technical workshops, systems overviews, and internal knowledge-sharing sessions.
- Deliver engaging, well-organized training sessions tailored to technical audiences.
- Continuously assess training effectiveness using surveys, feedback, and performance data—then iterate to improve.
- Maintain clear documentation, training records, and resources to support scale and consistency.
- Champion a culture of learning and development across the IT organization.
What You'll Bring:
- 2+ years of experience developing or delivering training programs in a technical environment (software engineering, IT operations, or similar).
- Exceptional written, verbal, and presentation skills—especially with technical content.
- Proven ability to engage and train technical learners (developers, sysadmins, etc.) with clarity and relevance.
- Familiarity with technical team structures, agile development, or ITIL concepts is a plus.
- High emotional intelligence, collaboration skills, and professional humility.
- Strong organization and time management skills.
- Proficiency in Microsoft Excel, PowerPoint, Word; experience with LMS or digital learning tools is a plus.
Why You'll Love This Role:
You won’t be training help desk users or giving generic tech tutorials—you’ll be shaping the learning journey for our IT pros, helping them hit the ground running and stay sharp in a fast-paced technical environment.
You won’t be training help desk users or giving generic tech tutorials—you’ll be shaping the learning journey for our IT pros, helping them hit the ground running and stay sharp in a fast-paced technical environment.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment and Physical Demands
This job operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, and photocopiers.
Position Type/ Expected Hours of Work
This is a full-time position with a work schedule of Monday - Friday with some schedule variations as needed.
Travel
Up to 20% travel may be needed in this role.
EEO Statement
ACA provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. ACA complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.