Localization Manager

QA Montreal, Quebec



Localization Manager


Amber is looking for a Localization Manager to join the core team in Montreal. You will be managing the localization services, which includes all translation and localization QA operations. As a subject matter expert in Localization & Localization QA, you will develop strategies, build a team up and provide effective solutions for the localization needs of our internal teams, clients, and partners, from scoping to project delivery and beyond.

You will be reporting to the Head of Development Support Services (DSS) and dotted line to Head of Operations in Montreal, will work closely with LQA Project Manager and Test Leads and coordinate Localization work with a community of in-country linguists to make sure that all projects respect deadlines, budget, and all other requirements, while ensuring utmost quality in delivery. You will be one of the main points of contacts with our clients and partners requesting Localization & Localization QA work.


About the role:

Vertical Leader

       Establishing and developing Localization processes, strategies, and best practices

       Defining internal Localization workflow alongside Amber’s development teams

       Evaluating costs and preparing quotes adapted to each project

       Working with People Ops to source and hire new Localization Testers and working with LQA Leads to onboard and schedule all required localization testers in time for each LQA project

       Monitoring each project from beginning to end with the help of Localization Coordinators & LQA Test Leads

       Tracking project budgets, schedule, milestones and providing useful updates

       Assessing and monitoring quality, progress and KPIs for each project, identifying areas of improvement

       Working closely with Amber’s Business Development team to prepare and present proposals, pricing, quotes, plans and solutions to clients and partners

       Reporting to the Head of Operations and Head of DSS, quickly informing them of any critical problem

       Periodic reporting (may be weekly, monthly, and quarterly) to Head of DSS on projects statuses, people, expenses, and growth

       Assisting the Head of Operations and Head of DSS with any other tasks when needed

       Monitors team motivation and implements actions to improve employee satisfaction


Project Management

       Overseeing a community of linguists based in-country, managing their availability, contacts, and prices

       Onboarding new linguists through a strict quality evaluation process

       Coordinating translation projects with the community of linguists, scheduling tasks and deadlines with them, managing cost and budget

       Ensuring all translation files are done in MemoQ and/or other dedicated similar tools for the linguists and returning the translated files in the format needed for the projects

       Making sure the teams have all the right tools, files, instructions, and devices, and that everything is ready and functional before the start of projects

       Performing evaluations of the community of linguists and the LQA team, addressing problems in a timely manner and participating in their evolution

       Making practical use of internal and external translation tools needed for each project

       Giving clear instructions and feedback to the localization test leads and the community of linguists, and working together to ensure high quality services


Client Engagement Experience:

       Discussing with clients their upcoming and ongoing project needs

       Presenting Amber Localization Services in conferences and client meetings

       Communicating with clients to manage their expectations and to help them reach their business objectives

       Providing clear and accurate reports to clients and other project stakeholders

       Preparing QBR’s, postmortems and other project reports

       Participating in conferences and possibilities of travelling to meet clients and partners



What we are looking for:


Hard Skills & Knowledge:

       A minimum of three years of experience as a project manager of localization services (both Translation/Localization and Localization QA) within the video game industry

       Experience using mobile, PC and console devices and knowledge about their terminology

       Excellent understanding of the multicultural and multilingual aspects of localization

       Excellent knowledge of Office and/or G Suite

       Excellent knowledge and experience with MemoQ and/or other similar tools

       Excellent knowledge and experience with various QA tools (e.g.: JIRA, TestRail), CAT tools (e.g.: XTM, Trados) and CSM localization tools (e.g.: CrowdIn, XLOC, Gridly)

       Knowledge of AI automatization tools (e.g.: Machine Translation) is an asset.

       Excellent English communication skills

       French communication skills are an asset

       Native level in a language other than English is an asset


Soft Skills:

       Excellent organization skills to do the work efficiently and respect deadlines

       Excellent attention to details

       Flexibility and ability to work under pressure

       Excellent interpersonal skills, respect, patience, and empathy

       Excellent at problem solving and working independently

       Ability and motivation to work in a remote environment

       Ability to create clear and useful reports and other documentation

       Good technical skills and ability to quickly pick up new tools & software

       Passion for video games



What we offer:

       Full time position: 40 hours per week, from Monday to Friday

       Work-From-Home position for an undetermined period due to the current Covid-19 pandemic

       A fun and dynamic industry where you can make a difference

       Professional and friendly work environment

       Generous flex days and flex hours.

       Highly competitive group insurance.

       Access to training and learning programs.

       Awesome and talented colleagues

       Support from all your teammates