Agent Engagement Specialist
Description
KEY RESPONSIBILITIES:
Awards & Recognition
- Support the management and tracking of agent award programs.
- Maintain and oversee Wall of Fame, Kickoff Awards, VIP & Chairman’s Awards, and referral awards.
- Work closely with Awards Concepts to track shipments and business card orders for winners.
Event Planning & Engagement Initiatives
- Coordinate and support field events such as Kickoff, SSR, Fall Trip, AEP Kickoff, and other recognition programs.
- Lead event logistics, including vendor management, pre-event communications, and on-site execution.
- Collaborate with sales leaders and internal teams to enhance event experiences for agents.
Communication & Promotions
- Develop and distribute the monthly Field Newsletter, including promotions, incentives, event updates, and new resources.
- Manage cross-departmental communications, ensuring consistent and transparent updates to the field.
- Create and execute field promotions and incentive campaign flyers and communication updates.
Training Support & Best Practices
- Identify and document best practices from top-performing agents and Field Market Leaders.
- Partner with the training team to enhance learning materials and distribute them to agents.
- Project Management & Reporting
- Attend and provide updates in weekly syncs and cross-functional team meetings.
- Track and report engagement initiatives and communication efforts using internal tracking tools.
- Maintain and update key resources in SharePoint, Salesforce, and internal platforms.
QUALIFICATIONS:
- 2-3 years of experience in event coordination, training, or employee engagement.
- Strong project management skills, with the ability to manage multiple initiatives simultaneously.
- Experience in recognition programs, promotions, or incentive-based engagement strategies.
- Excellent written and verbal communication skills, with experience managing field communications.
- Proficiency in Microsoft Office (Excel, Word, Outlook) and design tools (Canva, InDesign preferred).
- Ability to collaborate with cross-functional teams and drive engagement initiatives.
PHYSICAL REQUIREMENTS:
- Prolonged periods of sitting at a desk and working on a computer
- Continually required to utilize hand and finger dexterity.
- Continually utilize visual acuity to operate equipment, read
- technical information, and/or use a keyboard.
AMBA is proud to be an Equal Opportunity Employer.