Administration Team Leader

Administrative Urbandale, IA


Position at Association Member Benefits Advisors

What can you expect?

· You be responsible for coaching colleagues who work from home and in the Urbandale office.

· Oversee team workload and evaluate monthly production.

· Work with internal and external business partners on a regular basis.

· Balance a workload of coaching colleagues as well as assisting with departmental projects.

· You will be expected to develop a strong understanding of benefit products we support, systems and team processes.

We will count on you to:

· Contribute to the achievement of Service Level Agreements, Key Performance Indicators and business objectives.

· Coach your team, provide meaningful and timely feedback for continued improvement.

· Monitor workloads, assess priorities and provide direction to your team.

· Communicate and collaborate effectively with extended team to meet client needs and expectations.

· Assist your team with their questions and occasionally help troubleshoot minor computer issues.

· Monitor the documentation of client issues and address or escalate issues as appropriate.

· Ensure accuracy of team standard operating procedures and update when necessary.

What you need to have:

· Ability to balance multiple projects and team responsibilities

· Strong organization and time-management skills

· Excellent written and oral communication skills are vital to this role

· Aptitude for and experience with continuous improvement

· Experience identifying risks and developing solutions for risk mitigation

· Ability to research and implement resolutions to meet customer expectations

· Strong computer skills including the ability to navigate multiple systems

· Proficiency in Microsoft Office suite, including Microsoft Word, Excel, Access, OneNote, and Outlook

· Flexibility to work from home and the Urbandale office

What makes you stand out?

· Ability to work within a team environment

· Strong self-starter, fast learner, quality conscious, committed to deadlines

· Proven people leadership experience

· Administrative experience