Retentions Operations Manager

Operations Urbandale, IA


Position at Association Member Benefits Advisors

At AMBA, we’re creating a culture where you can bring your authentic self to work. As a part of our team, you will bring your inclusive energy and enthusiasm to colleagues that value you personally and professionally – regardless of who you are, what you look like, who you love or what your beliefs are. Join us and let’s do great things together.

AMBA is seeking candidates for the following position based in our new Urbandale, Iowa office: Retentions Operations Manager

Role and Responsibilities

· Assign and directs the workflow of team members, and coordinates with other functional areas inside and outside the department.

· Maintains quality and quantity standards and provides feedback to the employees.

· Continuously communicates with each team member, promoting and encouraging a positive team atmosphere. Addresses team issues promptly. Maintains a file of documentation for each employee, giving appropriate feedback and counselling when necessary.

· Coaches and coordinates the development of the staff.

· Assists in preparation of budgets and supports revenue and budget goals.

· Monitors processes and procedures for efficiency and implement changes.

· Responsible for staffing issues, turnover, hiring of employees.


· College degree preferred

· Relevant experience required.

· Ability to interpret insurance products to clients.

· Ability to motivate and influence colleagues to exceed goals.

· Excellent written and verbal communication skills to effectively interact with key stakeholders

· Excellent organizational and time-management skills to handle multiple tasks and prioritize effectively.

· Detail oriented to ensure accuracy.

· Possess self-discipline, self-motivation, and ability to meet assigned objectives.

· Basic computer skills and the ability to navigate through multiple systems without assistance.

· Core competencies include: Communicating with Impact Negotiations Building and Maintaining Relationships

· Appropriate licenses must be obtained for the position (P&C, L&H)

Salary ranges from $50,000-$60,000 (Commensurate with experience)