Life and Health Retention Specialist

Customer Service Urbandale, IA


Position at Association Member Benefits Advisors

At AMBA, we’re creating a culture where you can bring your authentic self to work. As a part of our team, you will bring your inclusive energy and enthusiasm to colleagues that value you personally and professionally – regardless of who you are, what you look like, who you love or what your beliefs are. Join us and let’s do great things together.

AMBA is seeking candidates for the following position based in our new Urbandale, Iowa office: Life and Health Retention Specialist 

What is in it for you?

  • A company with a strong brand and strong results to match
  • Culture of internal mobility, collaboration, and valued partnership with the business.
  • Competitive pay (salary and), full benefits package 
  • Flexible work opportunities for work/life balance
  • Tuition Reimbursement plan

The purpose of this position is to retain Life & Health policies for existing association members via phone, in a call center environment.

· Make outbound courtesy calls on past due accounts

· Take inbound calls and answer member questions

· Ensures carrier, state, and company guidelines are adhered to.

· Enters all information related to the call for reporting purposes.

· Works with internal business partners to achieve business unit results.

· Cross-sells insurance products.


· High school diploma required and college degree preferred

· Ability to interpret insurance products to clients.

· Ability to motivate and influence people towards suggested products/solutions.

· Excellent written and verbal communication skills to effectively interact with customers on the telephone.

· Excellent organizational and time-management skills to handle multiple tasks and prioritize effectively.

· Detail oriented to ensure accuracy.

· Possess self-discipline, self-motivation, and ability to meet assigned objectives.

· Basic computer skills and the ability to navigate through multiple systems without assistance.

· Core competencies include: Communicating with Impact Negotiations Building and Maintaining Relationships

Salary Range $30000-$40000 (Commensurate with experience)