Assistant Program Administrator
The Assistant Program Coordinator works in a support role to ensure the water and energy education programs are delivered effectively and efficiently to schools nationwide. The primary duties of this role place an emphasis on, but are not limited to, preliminary research and data entry. Assistant Program Coordinators also support their department by organizing and noting incoming feedback and program participant concerns throughout the program’s implementation.
Essential Duties and Responsibilities
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
- Verification & research about various schools and program participants via phone (70%) and internet (30%).
- Maintain and update (data entry) company database.
- Administrative tasks to include, noting programs, email correspondence, stuffing mailers, etc.
- Resolve and record Customer Service inquiries; deadlines, tracking shipments, and providing some basic program implementation guidance.
- As needed during peak times, facilitate implementation methods with program participants via phone.
- Assist with organizing and processing survey data and feedback returned via mail, fax, and email.
- Provide assistance to Program Coordinators and Program Managers.
- Special department projects and other duties as assigned.
- High school diploma or equivalent required.
- Minimum of two years of previous customer service experience.
- 2-5 years of experience in an office environment.
Required Skills, Knowledge and Abilities
- Proficiency with Microsoft Word, Excel and Outlook. Familiarity with VLOOKUP and basic Excel functions is a plus, but not required.
- Creative ability to introduce new ideas and concepts to projects.
- Be comfortable on the phone, staying in control when under pressure or when receiving pushback.
- Ability to communicate effectively, both verbally and in writing with program participants and employees.
- Ability to analyze and interpret data and solve practical problems.
- Organized, self-motivated, able to multi-task and prioritize.
- Ability to meet deadlines and balance multiple project schedules.
- Takes great pride and ownership in the work produced.
- Comfortable collaborating with others and enjoys a diversity of tasks and projects.
- Handle stress with grace and tact.
Licenses & Certifications
- Valid driver’s license and reliable transportation.
- 1-2 weeks onsite training required in Reno, NV office
- 1-2 trips to Reno, NV required per year
- Willingness to travel up to 5% of the time.
Physical Demands and Work Environment
- Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls.
- Ability to lift up to 10 pounds.
- Noise Level is typically moderate.
At Franklin Energy Services, LLC and AM Conservation Group, the health and safety of our employees is our number one priority. As such, and to comply with President Biden’s Federal Executive Order 14042 Ensuring Adequate COVID Safety Protocols for Federal Contractors, all offers of employment are contingent on providing proof of being fully vaccinated against COVID-19 (meaning that an individual is at least two weeks past their final dose of an FDA-approved COVID-19 vaccine regimen.) The company will review and determine reasonable accommodations for those in need of an exemption from this policy due to a medical reason or because of a sincerely held religious belief.
Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
The above information describes the general duties and requirements necessary to perform the principle functions of the position. This shall not be construed as a detailed description of all the duties and requirements that may be necessary in this position.
An Equal Opportunity Employer