LIS Outreach Support Manager: 40 Hours Per Week (AMs)

* Laboratory Management * Hammond, Indiana


Central Laboratory- Management Information Services

Location: 2434 Interstate Plaza Dr. Hammond, IN 46324

Shift: Days

FTE: 1.0


Alverno is a highly reliable scientific organization building a culture of service. Our commitment advances the health, wellness and continuity of care in the communities we serve. We are one of the largest integrated laboratory networks serving hospitals in the Midwest region. Our network includes 32 hospitals and multiple physician offices.


The LIS Outreach Support Manager manages all activities regarding implementation, maintenance, training, and support of middleware used to support bi-directional orders/results interfaces between Alverno Laboratories and Alverno Laboratories’ owner/client/other software systems. Responsibilities include implementation, maintenance and support of interfaces to/from hospital, client, and other software systems; creation and maintenance of all policies and procedures required for configuration, maintenance, and use of middleware, creation and maintenances of all policies and procedures required for accrediting and regulatory agencies; and supervisory responsibility for LIS Outreach Support Specialists. Occasional travel to remote facilities/clients. This individual shall maintain a healing environment for employees and patients with a spirit of caring and concern as incorporated in the philosophy of the supporting faith-based health ministries while performing all job functions.


Professional Experience: Minimum four years’ experience working in a laboratory LIS or a laboratory setting supporting Information Systems.

Experience with implementation of software systems and/or Project Management preferred.

Supervisory experience preferred.

Education/Training: Required education/training for this role includes one of the following:

Bachelor’s Degree in Medical Laboratory Science, Information Services, or business related field with two (2) years relevant healthcare/ laboratory, information services experience -or- b. Associate Degree in Medical Laboratory Science, Information Services, or business-related field with four (4) years relevant healthcare/laboratory information services experience.

Skills: Additional required skills: Demonstrates very good written, verbal and listening skills. b. Demonstrates very good technical, analytical and problem-solving skills. Demonstrates and enforces very good customer service, team building and communication skills to work effectively in integrated lab setting.

Demonstrates a focus on quality improvement and process improvement as a means for improving patient care and organizational stability through information services/systems.

Demonstrates ability to engage with internal and external customers to identify and determine methods for meeting their business needs.