System Middleware Coordinator: 40 Hours Per week (AM)

Information Technology Hammond, Indiana


Central Laboratory - Management Information Services

Location: 2434 Interstate Plaza Dr., Hammond, IN 46324

Shift: Days; Monday - Friday

FTE: 1.0


We are a highly reliable scientific organization building a culture of service. Our commitment advances the health, wellness and continuity of care in the communities we serve. We are one of the largest integrated laboratory networks serving hospitals in the Midwest region. Our network includes 32 hospitals and multiple physician offices.


This individual is responsible for overall management and coordination for Alverno Laboratories’ processes involving middleware, currently linked to three LIS systems, and other information systems in accordance with applicable quality control and regulatory guidelines. Additionally, this individual will coordinate business efforts requiring the assembly of teams, create and follow a documented plan, provide activity reporting for decision support, and create an outcome called for by the organizational goals and business processes. In addition, a primary responsibility of the Middleware Coordinator is to lead the development and standardization of rules for middleware that will connect instrumentation to the LIS. This individual will have administrative responsibility of the middleware and will work closely with key resources that have been identified to support middleware in Alverno’s network. Furthermore, this individual will have responsibility for quality control and continuous improvement related to middleware and similar projects, in addition, this position will collaboration and coordination of building the configuration, as well as, project management in this area. While fulfilling these responsibilities, the Middleware Coordinator will maintain relationships that help to continually strengthen partnerships with partnering organizations served by Alverno Clinical Laboratories. This individual shall maintain a healing environment for employees and patients with a spirit of caring and concern as incorporated in the philosophy of our Catholic Healthcare systems while performing all job functions.


Bachelor’s degree in a chemical, physical, biological or clinical laboratory science or medical technology from an accredited institution and have one year of laboratory training or experience, or both, in high complexity testing. 
Associate degree in a laboratory science, or medical laboratory technology from an accredited institution and have at least 2 years of laboratory training or experience, or both in high complexity testing. 

Professional Experience/Knowledge:
A.    Three (3) years of experience in project related assignments, five (5) years preferred.
B.    Three (3) years of demonstrated clinical technical/testing knowledge required, with experience in Chemistry preferred.
C.    Three (3) years of experience in instrumentation operation including comprehensive knowledge or instrumentation/troubleshooting is preferred.
D.    Proficiency with Microsoft Office Suite is required.
E.    Understanding of and familiarity with Quality Control processes and applicable regulatory guidelines is required.
F.    Knowledge of ISO 15189 standards and auditing criteria is preferred.
G.    Previous experience with LIS systems tables and dictionaries preferred.  
H.    The successful candidate will be comfortable collaborating to gather information but utilizing independent judgment in decision making.
I.    Comprehensive LIS knowledge is required.

Essential Responsibilities:
A.    Follows safety policies and procedures relevant to all assigned duties.  Includes, but not limited to, OSHA Health and Safety regulations, and Universal Precautions.  Assumes responsibilities to report defective safety equipment of devices, hazardous situations, accidents, safety infractions, or any unusual incidents to their supervisors.
B.    Successfully completes annual safety/compliance training.  Attends required in-services.  Completes required continuing education. 
C.    Adheres to all Alverno regulations (i.e., wearing of ID badges, tardiness, absenteeism, breaks, lunches, etc.)
D.    Coordinates middleware operations with the laboratory and pathology services.
E.    Assumes compliance related to middleware with applicable accrediting bodies.
F.    In collaboration with CEO, Director of Audit and Regulatory Affairs, Regional Directors, and Laboratory Site Directors proposes capital replacement selection, provides budgetary information to demonstrate financial feasibility. Evaluates the operations of middleware and advises management on service agreements as necessary.
G.    Maintains CAP standards and regulatory compliance related to middleware.
H.    Provides recommendations in the development and implementation of intra-department/facility policy, procedures, practices, and objectives related to middleware.
I.    Audits to ensure standardized practice, policies, and procedures are implemented across the system related to middleware.
J.    Serves as a liaison between General Laboratory middleware systems and Information Technology.
K.    Oversees development of middleware solutions for implementation throughout the system.
L.    Maintains various records, schedules, logs and prepares monthly statistical reports as directed.
M.    Implements the development of and adherence to a formalized Middleware Quality Assurance Program.  Assures responsibility for maintenance and integrity of the technical quality control parameters.
N.    Develops special middleware projects and assures projects are functioning properly after implementation, escalating to Alverno leadership for resolution if corrective actions are required.
O.    Interacts with others in a collaborative manner and functions as a team player.
P.    Utilizes supplies in a non-wasteful manner and is aware of the need for total cost containment. 
Q.    Demonstrates knowledge and skill necessary to provide appropriate care to patients served.  
R.    Provides instruction/training related to middleware to staff as needed. 
S.    May conduct validation or troubleshooting of middleware.
T.    Occasional to frequent travel to other locations.