Field Technical Specialist Sr - Aftersales

Automotive Mexico City, Mexico


Position at Alten Mexico

The main responsabilities are: 

1. Assist Retailer Technicians with guided expert level diagnostics to ensure a prompt vehicle repair
2. Analyze, document, and report technical faults found on OEM products and diagnostic tools
3. When necessary, escalate appropriate problems or situations to resolve the concern timely
4. Assist the larger Retailer Technical Support Team
5. Evaluate support cases concerning customer complaints, prior warranty repairs, software status, etc.
6. Travel throughout the year as needed to support ‘on site’ at retailers as well as occasionally to Sweden
7. Perform special follow-ups, investigations and other requests to support the OEM organization
8. Looks for new and innovative solutions to problems and finds creative ways to produce results
9. Display a good understanding of the organization's mission, goals, and strategies in daily work
10. Investigate and resolve difficult repair situations by duplicating and testing during development days

Key Competencies/Abilities:
1. Expert knowledge of diagnostic procedures, manufacturer specific special tools, and test equipment
2. Leadership skills are also a plus, such as a shop foreman or a team leader
3. Work independently to logically analyze a technical problem, identify the root cause and document the results
4. Effectively plan, coordinate and document daily scheduling of retailer visits, investigations and activities
5. Strong PC skills to perform daily work (i.e. Office products, computer hardware, additional software)
6. Strong communication skills to present technical information and persuade different audiences
7. Interact professionally representing the OEM brand with employees and customers in a OEM retailer
8. Push for continuous improvement, search for new and innovative solutions to technical problems
9. Vehicle fire and collision investigation knowledge/skills preferred
10. Ability to assess and identify actionable outcomes to improve support for our retailers

Alten Technology is a an Equal Opportunity Employer. Our Policy is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual’s age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status.