Service Admin. Assistant (Trucks)
Description
Service Administrative Assistant – Service Dept.
Baltimore, MD | All Roads Trucks / Kenworth
Baltimore, MD | All Roads Trucks / Kenworth
If you’re customer-focused, love helping people, and want a new opportunity, we want to meet you. Kenworth of Baltimore is hiring a Service Administrative Assistant—the first point of contact for our customers—managing repair communications and supporting the service team. Growth path to Service Advisor.
Compensation & Schedule
- $20–$25/hour (based on experience)
- Full-time, Monday–Friday, with occasional Saturdays
Benefits
- Medical, dental, vision, disability, and life insurance
- 401(k) with company contribution
- Paid vacation and sick time
- Company-paid holidays
- Tuition reimbursement program
- Employee referral bonus program
Responsibilities
- Provide administrative support to the service team and front counter
- Schedule service appointments; assist in preparing accurate repair estimates
- Accurately document repair and service orders (CDK experience a plus)
- Maintain strong, professional communication with customers to drive retention and referrals
- Provide timely status updates (progress calls/emails, estimate changes, pick-up times)
- Maintain organized records and a clean, professional workspace
- Perform other duties as assigned
Requirements
- High school diploma or GED
- Valid driver’s license
- Excellent customer service, communication, and organizational skills
- Ability to multitask, prioritize, and work efficiently in a fast-paced environment
- Dealership or service department experience and CDK familiarity preferred
Work Authorization
All Roads Trucks does not provide H-1B sponsorship. No security clearance required.
All Roads Trucks does not provide H-1B sponsorship. No security clearance required.
AAP/EEO Statement
All Roads Company and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. All Roads will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless doing so would impose an undue hardship.
All Roads Company and its subsidiaries are committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. All Roads will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless doing so would impose an undue hardship.
Apply TApply Today!
Join a team that values great service and offers room to grow—apply now.
Join a team that values great service and offers room to grow—apply now.