All Roads Careers

 

Vermeer All Roads in Charlotte, NC is searching for a customer-focused professional who is ready to make an impact as a Service Manager. This role is responsible for overseeing and managing the service department, controlling costs, creating strong customer relationships, and assisting in setting and achieving sales and profit objectives. Additionally, the Service Manager will address customer concerns and ensure all service work is performed efficiently and effectively. 

 

Compensation & Schedule
• Starting salary: $70,000+ commission (based on experience)
• Full-time position
• Monday–Friday schedule (occasional Saturdays)

 

Benefits
• Paid training
• Medical, dental, vision, disability, and life insurance offerings (eligible on the 1st of the month after 30 days)
• 401(k) with company contribution
• Paid vacation and sick time
• Company-paid holidays
• Tuition reimbursement program
• Employee referral bonus program

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Responsibilities
• Monitor the entire service department’s performance
• Continually observe and mentor Service Writers to enforce good habits and ensure exceptional customer service
• Communicate and dispatch service work to technicians
• Maintain and build customer relationships
• Work successfully with Service Writers and Technicians within the Service Department
• Perform all other duties as assigned

 

Supervisory Responsibility
• This position has supervisory responsibilities

 

Required Education and Experience
• High School Diploma or GED required
• Previous shop management experience
• Prior mechanic/technician experience preferred
• Exceptional written and verbal communication skills
• Positive attitude with the ability to motivate employees
• Excellent customer service skills
• Ability to multi-task, prioritize, and work efficiently

 

Physical Demands
• Regularly required to talk or hear
• Frequently required to stand, walk, use hands, and reach with arms
• Ability to lift, carry, and transport materials up to 50 lbs. regularly, with occasional lifting in excess of 50 lbs.

 

Position Type / Expected Hours of Work
• Full-time, benefits-eligible position
• Monday through Friday, with occasional Saturdays

 

Work Authorization / Security Clearance
Vermeer All Roads does not provide H-1B sponsorship.

 

AAP/EEO Statement
All Roads Company and its subsidiaries is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. All Roads will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.