Express Service Advisor-Acura
Description
Acura of Ellicott City is searching for an Express Service Advisor for the Accelerated lanes. This role helps manage the center of communications for quick repair activities and acts as a liaison between customers and the dealership. Customers are able to drive up without an appointment for oil changes, wiper repairs, filter changes... This role will communicate effectively with customers and manage expectations to provide world-class service. This is a full time, benefits eligible opening with a base salary and monthly commission to bring the all in $40-$50k.
Benefits:
- Medical, Dental, Vision, Disability, Life and Supplemental Insurance offerings available after the 1st of the month after 30 days
- 401k with company contribution
- Paid time off
- Company paid holidays
- Tuition Reimbursement program
- Employee referral bonus program
- Opportunity to advance...we promote from within
Responsibilities:
- Schedule appointments and generate estimates for minor service inquiries
- Advise customers on the appropriate maintenance required to their vehicle based on manufacturer’s specifications
- Document repair and service orders in the correct fashion
- Establish and maintain a strong and positive working relationship with customers to encourage customer retention and referral business
- Communicate progress calls and/or emails to customers regarding any changes in the estimate or pick up time
- All other duties as assigned
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Position Type/Expected Hours of Work
This is a full-time, benefits eligible position. Days and hours of work are Monday through Friday hours will vary 7 am - 7 pm and Saturday 7 am - 5 pm. You will be off one day during the week and Sunday.
Required Education and Experience
- High School Diploma or GED required
- Valid Driver’s License
- Automotive experience preferred
- Must have excellent customer service skills
- Ability to multi-task, prioritize, and work efficiently
Work Authorization/Security Clearance
All Roads does not provide H1-B sponsorship. No security clearance required for this position.
AAP/EEO Statement
All Roads provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, All Roads complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.