All Roads Careers

Description

If you are a customer-focused problem solver, All Roads Equipment in Salem, VA would like to talk to you about a Service Advisor opening with our growing team. This role is the center of communications for all repair activities and acts as a liaison between customers and the service department. Acting as the primary point-of-contact for all equipment service matters, they must thoroughly understand the customer's problems to set and manage expectations and provide world-class service. Full time with benefits and no weekends! Base salary plus commission. Any heavy duty/heavy equipment experience is helpful.

Benefits

• Medical, dental, vision, disability and life insurance offerings on the 1st of the month after 30 days of employment
• Flexibility...no nights or weekends!
• 401k with company contribution
• Paid time off
• Company paid holidays
• Tuition Reimbursement program
• Employee referral bonus program

Responsibilities include:

• Provide administrative and managerial support to the service department
• Schedule appointments and generate estimates for customers
• Advise customers on the appropriate maintenance required to their equipment based on manufacturer’s specifications
• Document repair and service orders in the correct fashion
• Be familiar with the latest industry trends and technical advancements and successfully apply them in daily activities.
• Establish and maintain a strong and positive working relationship with customers to encourage customer retention and referral business
• Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
• All other duties as assigned

AAP/EEO Statement

All Roads Company and its subsidiaries is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. All Roads will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.

We are unable to provide H1-B sponsorship