Express Service Advisor-Acura
Description
Acura of Ellicott City is seeking an Express Service Advisor to join our team! If you’re an experienced Service Advisor looking for a great opportunity, this could be the perfect fit. We are looking for someone who is customer-focused, energetic, and knowledgeable in automotive services to serve as the key liaison between our customers and technicians. In this role, you will manage the repair process, set clear expectations, and ensure every customer receives first-class service.
This position offers a base salary of $30,000 with commission opportunities, providing strong earning potential. Candidates must be at least 21 years old, hold a valid driver’s license, and be insurable under our policy.
Benefits
- Paid training
- Medical, dental, vision, disability and life insurance offerings
- 401k with company contribution
- Paid vacation and sick time
- Company paid holidays
- Tuition Reimbursement program
- Employee referral bonus program
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Maintain excellent customer service as set by dealership service manager
- Schedule appointments and generate estimates for customers
- Advise customers on the appropriate maintenance required to their vehicle based on manufacturer’s specifications
- Document repair and service orders in the correct fashion
- Be familiar with the latest industry trends and technical advancements and successfully apply them in daily activities
- Establish and maintain a strong and positive working relationship with customers to encourage customer retention and referral business
- Follow up with progress calls and/or emails to customers regarding any changes in the estimate or pick up time
- All other duties as assigned
Required Education and Experience
- High School Diploma or GED required
- Valid Driver’s License
- Must have excellent customer service skills
- Ability to multi-task, prioritize, and work efficiently
Work Authorization/Security Clearance
All Roads Company does not provide H1-B sponsorship. No security clearance required for this position.
AAP/EEO Statement
All Roads Company and its subsidiaries is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. All Roads will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.