Claims Specialist

Business Development Carrollton, Texas


Description

Position at All My Sons Moving and Storage

Claims Specialist at All My Sons Corporate Office

Our Claims Specialist is the initial point of contact for All My Sons Moving & Storage Nationwide Customers for incidents or reported losses.  Being one of the nation’s largest national local moving companies, this support is required at a time of urgency by processing customers calls & claims.  This is a fast pace department in which advanced organizational, time management and communication skills are critical.  This position is for a career minded individual who is interested in working in the claims side of the business. 

Responsibilities:

  • Provides efficient customer service by immediately responding to inbound inquiries regarding Property damage/Household Goods.
  • Effectively handle incoming customer calls concerning service issues while demonstrating the ability to investigate and process claims.
  • Interact with customers & locations Sales Managers/Operations Manager to ensure the most appropriate resolution for both the Company and the customer.
  • Customize letters of response to customers when needed.
  • You will also be responsible for meeting and exceeding performance expectations on a monthly basis.
  • Accurate Data Entry

JOB REQUIREMENTS

  • Minimum of 3 years of demonstrated customer service experience
  • Customer service knowledge and background with the ability to create and deliver exceptional customer experiences
  • Excellent verbal and written communication skills are required for frequent customer interaction
  • Ability to actively listen & act with the customer in mind
  • Effective problem-solving skills
  • Customer-focused, understanding of individual customer needs
  • Self-starter with strong organizational skills
  • Ability to remain professional in all circumstances to customers, merchants, and teammates
  • Strong computer navigation skills and typing skills. MS Word, Excel

 

Compensation: $17-$19hr (DOE)

 
Cargo
House Hold Goods
Claims
Property

Cargo
House Hold Goods
Claims
Property

Cargo
House Hold Goods
Claims
Property

Cargo
House Hold Goods
Claims
Property

Cargo
House Hold Goods
Claims
Property