Remote Application Support Specialist

Adjuvant-Home Office Melville, New York


Description

Position at Adjuvant.Health

Adjuvant.Health, powered by Allied Physicians Group, supports our physician business services with our highly trained and dedicated team. This allows physicians to focus on patient care while we focus on administrative services, ultimately creating a better work-life balance. We currently support 34 physician practices located throughout Long Island, Queens, Brooklyn, Staten-Island as well as Westchester and Orange Counties.

This role’s responsibilities include, providing technical and functional support relating to various applications and other system level software. Additionally, the other on boarding and training of new medical practices. This role requires a critical thinker with an eye for detail who has excellent interpersonal and customer service skills. Must be both a strong independent worker as well as a strong team player. Flexibility, professionalism, good communication skills, and the ability to train are crucial for this role.

Job Requirements

  • Provide support for issues, triage/resolution for clinical and support staff users.
  • Develops/assists with account management and ongoing training of various office users.
  • Evaluate clients’ workflows, documents and procedures for implementation and customized follow-up training.
  • Assist with special “out-of-the-box” technologically initiatives and clinically forward projects.
  • Correct errors and modify system configurations as necessary during the support cycle.
  • Perform configuration changes, acceptance testing and training regarding upgraded systems, 
  • Some night and weekend remote support may be required.
  • Perform other related duties as required.

Experience and Education:

  • Must have minimum of 1 year of work experience in EMR/EHR implementation in a healthcare setting
  • Understanding of clinical workflows within an EMR required. GE/Athena Centricity Practice Solutions experience a plus.
  • Working knowledge of athenaPractice (formerly CPS), Link Logic, Sure Scripts Patient Portal, QVera Interface Engine, Phreesia, Solution Reach a plus
  • Experience with Microsoft Word/Excel required.
  • Associates degree or equivalent work experience required.

We offer competitive salaries and excellent benefits including:

  • Medical, life, vision, dental, disability insurance and additional voluntary benefits
  • 401(k) and profit sharing
  • Opportunity to take be a part of a growing organization focused on unparalleled patient care.
  • Opportunities to participate alongside physicians in quality improvement initiatives 

Hours : Shifts vary between 8AM-6PM ET

Requirements

  • Experience with EMR/EHR required, in a Pediatric setting a plus.
  • Must have healthcare IT applications experience.

This Organization Participates in E-Verify

Adjuvant.Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.