Technology Support Specialist II

Information Technology Melville, New York


Description

Position at Adjuvant.Health

Technology Support Specialist II

Melville, NY

 

Adjuvant.Health was formed by the Partner Physicians and Executive team of Allied Physicians Group, the largest independent pediatric medical supergroup in the country. We support over 150 caring physicians who provide the highest quality healthcare and exceptional service to over 180,000 patients throughout the New York State. The administrative and operational support provided by Adjuvant.Health allows practicing physicians to focus on patient care

  • We currently support 35 physician practices located throughout Long Island, Queens, Brooklyn, Staten Island as well as Westchester and Orange Counties. 
  • Our CORE VALUES are what make up our company culture: Respect, Integrity, Compassion, Humility, Empathy and our staff.

Job Requirements

Primary Job Responsibilities:

  • Onsite and Remote Technical Support
    • Helpdesk Triage
    • Troubleshooting and supporting end users
    • Office 365 Support
    • Working with 3rd Party Vendors to resolve investigate and resolve issues.
  • Technology Services Projects
    • Installing desktop hardware and software
    • Performing desktop imaging and configuration
    • Installing and configuring printers
  • Recurring Tasks to maintain Network and Infrastructure
    • Software Updates
    • Checking Maintenance Logs
    • Verifying Backups
    • Security and Compliance Audits

Knowledge of:

  • HIPAA Privacy and Security Rules, and general knowledge of liability matters related to medical practice;
  • IT and network management, including PC and terminal-based resource delivery; network infrastructure; Azure cloud host utilization and deployment; and 3rd party management of deliverables;
  • IT experience in infrastructure, break fix workstations, Networking/Server/Datacenter, Security, Cloud, MS Office 365, compliance, active directory;
  • Telecommunications, including delivery of dial tone, wide area network, virtual private network and remote access functionality;
  • Administrative and management principals regarding leadership techniques;
  • Registrar configuration, transfers for sites like godaddy and register.com, working knowledge of DNS and domain name record types.
  • Healthcare experience preferred but not required.

 

Preferred Product Knowledge:

  • Administration of Microsoft 365
    • Teams
    • Exchange
    • SharePoint
    • Power Platform
    • Forms
    • Azure
  • Zoom
  • Sophos
  • Knowbe4
  • Meraki
  • Windows 10
  • Windows Server 2012/2016
  • Microsoft SQL Server
  • Datto RMM
  • Service Desk  or other ITIL Support Desk Software
  • 8x8 or VOIP Telephony Experience
  • Okta
  • MacOS

Ability to:

  • Communicate effectively with others both in writing and verbally;
  • Establish and maintain effective working relationships with 3rd party IT service provider and other vendors;
  • Handle confidential information in a discreet, professional manner;
  • Prioritize and multi-task;
  • Travel 50% to 30+ locations on all of Long Island, NYC Burrows, and surrounding areas.

Skills:

  • Effective problem-solving skills;
  • Critical thinking and active listening;
  • Deductive reasoning;
  • Good judgment and decision-making skills;
  • Organizing and prioritizing skills;
  • Attention to detail and accuracy.

Experience and Education:

  • 3+ years progressive experience in IT
  • IT Certifications preferred – MCP, Network +, Security +, CCNA

Hours :

  • 8:00 AM to 4:30 PM Shift Available or
  • 9:30 AM to 6:00 PM Shift Available
  • On Call Rotation with Technology Team
    • Saturday 8:00 AM to 12:00 PM

Requirements: 

  • Must have COVID-19 Vaccine
Compensation:  $25 - $29 per hour

We offer competitive salaries and excellent benefits including:

  • Medical, life, vision, dental, disability insurance and additional voluntary benefits
  • 401(k) and profit sharing
  • Opportunity to take be a part of a growing organization focused on unparalleled patient care.
  • Opportunities to participate alongside physicians in quality improvement initiatives 

This Organization Participates in E-Verify

Adjuvant.Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

This organization participates in E-Verify. We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, domestic status, civil union status, pregnancy, employee’s or dependent’s reproductive decision making, veteran status, military status, sexual orientation (including actual or perceived heterosexuality, homosexuality, bisexuality and asexuality), gender identity or expression, predisposing genetic characteristic, genetic information, Acquired Immune Deficiency Syndrome or HIV status (AIDS/HIV status), arrest record, status as a victim of domestic violence, past convictions (in accordance with applicable law), or any other characteristic protected by applicable federal, state or local laws. Allied Physicians Group and Adjuvant.Health requires all new hires to disclose their COVID-19 vaccination status upon offer of employment. Positions requiring direct patient contact will require new hires to be vaccinated for COVID-19 This is a condition of employment, unless a religious or medical exemption is approved.