Customer Success Associate
Job Title - Customer Success Associate
Location - Bangalore
The Opportunity:
AliveCor is the most clinically validated personal ECG technology, trusted and recommended by leading cardiology practices in the United States and around the world. We value research, working in collaboration with hospitals and research groups, and supporting internal research in artificial intelligence and machine learning.
We are looking for a versatile, high-energy Customer Success Associate to join our team in Bangalore. In this role, you will be the voice of our company. You will handle the dual responsibility of providing world-class support to our existing users in India and proactively reaching out to potential leads to drive growth.
The ideal candidate is a master communicator who can pivot from solving a technical issue to pitching our value proposition without missing a beat.
Key Responsibilities
- Customer Support (Primary):
- Manage inbound calls and resolve customer queries with patience and clarity.
- Respond to support tickets and emails within defined SLAs.
- Troubleshoot product/service issues and escalate complex cases to the technical team.
- Inside Sales & Outreach (Secondary):
- Conduct outbound calls and emails to prospective leads and existing "warm" customers.
- Identify upsell/cross-sell opportunities during support interactions.
- Maintain a healthy sales pipeline and log all interactions in the CRM.
- Conduct virtual demonstrations & presentations of the portfolio.
Requirements & Qualifications
- Experience: Up to 3 years of experience in Customer Support, Tele-sales, or Business Development.
- Language Proficiency:
- Must be fluent in English (written and verbal).
- Must be fluent in at least one local Indian language based on our primary target market.
- Communication: Exceptional active listening skills and the ability to explain complex information simply.
- Tech Savvy: Familiarity with CRM tools (like Salesforce) and Helpdesk software (like Zendesk) is a plus.
- Mindset: A "customer-first" attitude with a goal-oriented sales drive.
- Ability to work independently using own judgement to assist customers.
- Strong organizational skills.
- Attention to detail in documenting customer interactions, platform issues, and enhancement requests.
Perks and benefits
We strive to make your life outside work as smooth as possible while you're at work, and we offer a long list of benefits to make that happen.
- Hybrid working model
- Flexible and generous vacation policy
- Maternity / Paternity Leave/ Adoption/ Commissioning leave
- Generous Medical Benefits Above market family floater medical insurance coverage including both parents or in law parents
- Metro connectivity from office
- A supportive, collaborative group of people who understand that success depends on the team
Why join AliveCor?
At AliveCor, we imagine a healthier world powered by access to personalized intelligent information. We're on a mission to be the world’s heart health partner by enabling access to quality heart care for everyone. AliveCor has pioneered over-the-counter medical ECG devices and continues to lead the way in empowering consumers and patients to take care of their heart. Using our FDA-cleared medical-grade hardware and software, millions of users have taken more than 200 million heart health measurements and counting.
Our vibrant team of people are attracted to AliveCor because they want to build something meaningful -- and AliveCor delivers: every day, customers tell us that we’ve saved lives. Join us in our mission!