Clinical Support Specialist

Customer Support Belen, Heredia


Description

MAIN RESPONSIBILITIES/DUTIES

Scope & Complexity
• Has acquired the knowledge and technical skills, can handle cases individually.
• Works on assignments that are moderately difficult.
• Requires judgment in resolving issues or in making recommendations.

Expertise
• Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
• 100% meets the requirements of production standard in terms of quantity, quality & customer compliance.

Supervision
• Normally receives little instruction on daily work, general instructions on newly introduced assignments.

Leadership
• Not applicable.

REQUIREMENTS/QUALIFICATIONS

ACADEMIC BACKGROUND

Normally requires a High School Degree. Technical Degree is a plus.

REQUIRED EXPERIENCE

Has 1-3 years of related experience.

LANGUAGES

Ideally advanced English proficiency.

SKILLS /COMPETENCIES

• Ideally the Customer Care representative should have:
o Good interpersonal skills and the ability to work cross-functionally.
o Ability to focus attention to detail.
o Ability to consistently follow through with projects to completion.
o Strong interpersonal, problem solving, organizational and prioritization skills are essential. Must be self-motivated and initiating.
o Advanced typing skills.
o Familiar with computers and standard software programs (Excel, Word, e-mail, etc.).

SPECIFIC CERTIFICATIONS/SPECIALTIES/COURSEWORK

Contact center related certifications are a plus.


SUPERVISORY RESPONSIBILITIES

N/A

WORK ENVIRONMENT DEMANDS

While performing the duties of this job, the employee will be required to sit for extended periods of time, including constant use of computer keyboard and tracker devices (mouse, track ball, etc.)
Noise level in the work environment is usually moderate.

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