Bilingual Translation Agent (English - Italian)

Operations Belen, Heredia


Description

JOB PURPOSE
Responsible for effectively, efficiently and promptly translating special instructions in Prescription Forms, Treatment Preferences and ClinCheck ™ set up modification comments for our International Customers or any other document as needed.The requirement is to translate comments or documents in the assigned languages.

RESPONSIBILITIES

  • Responsible to translate and guarantee on time delivery
  • Possess comprehensive knowledge of company processes, procedures and product information/materials.
  • Ensure the compliance with company’s policies and procedures
  • Maintain current knowledge in dental and orthodontic topics.
  • Propose ideas for procedures and processes to promote improved service and customer satisfaction and overall department improvements.
  • Participate in special projects and/or training when requested, as well as proactive team and individual efforts to achieve department and company goals.
  • Provide assistance when recruiting and interviewing candidates for the Translation group.
  • Performance metrics including, but not limited to, contact volume handled, average handle time.
  • Perform other duties as assigned.

QUALIFICATIONS

  • High School Degree
  • Dental/Orthodontic knowledge is a plus

EXPERIENCE

  • Experience working in a Customer Support Service/ Call Center environment is a plus.
  • Experience in translation is also a plus

LANGUAGES

  • Bilingual English and Italian

SKILLS AND COMPETENCIES

  • Good interpersonal skills and the ability to work cross-functionally desirable.
  • Ability to focus attention to detail desirable.
  • Ability to consistently follow through with projects to completion desirable.
  • Ability to perform in a fast-paced, highly customized manufacturing environment desirable.
  • Normally requires familiarity with Windows environment. Ability to learn software applications quickly is a plus.  Experience with computer applications such as word processing, spreadsheet, and database programs is a plus.
  • Advanced typing skills desirable.
     

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