Inbound Lead Generation Specialist

Marketing Raleigh , North Carolina


Description

Inbound Lead Generation Specialist 

As an Inbound Lead Generation Specialist you will play a key role in shaping the Invisalign experience for interested consumers.  You will speak to very “warm” leads and focus on connecting consumers interested in Invisalign treatment with a trained doctor in their area.

The Invisalign brand is synonymous with innovation and incredible results. If you are looking for the right balance of teamwork, responsibility, challenge, and fun, this team is the right place for you!

Essential Duties and Responsibilities:

  • Deliver exceptional customer service through phone, chat, and email.
    Work with both inbound and outbound
    consumer calls in a fun and team-oriented environment.
  • Provide a positive and supportive experience for every person you speak with; from answering questions about their treatment to getting them scheduled with the appropriate doctor in their area.
  • Work with the sales team to manage and close leads into treatment
  • Keep up-to-date knowledge of the industry, as well as the competitive posture of the company, and prepares activity and forecast reports as requested.

Qualifications

  • Positive team player that wants to be a part of something great
  • Strong Organization/Time Management Skills
  • Passion for helping others 

EDUCATION And/or EXPERIENCE

  • College graduate (BA/BS) preferred·1-2 years customer service experience required
  • Background in hospitality, sales, or technology
  • Proven ability to learn technical product knowledge in a highly complex industry
  • Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and Salesforce.com

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We also respect your privacy. Our Applicant Privacy Policies can be found here: http://jobs.jobvite.com/align-tech/