Diseñador de tratamientos dentales en 3D (Heredia, Afternoon shift)

Operations Belen, Heredia


JOB PURPOSE This role will be responsible for designing 3D Orthodontic Treatments using Align Technology’s proprietary CAD dental design software (OrthoCAD) from digitally scanned files of patients from our customers (Orthodontists and GP Dentists). The employee will be trained and must work on all the steps of the process, from the preparation of the virtual impressions, the treatment set up and the gingiva adjustment. All of these operations will be done using the Align proprietary software. The employee is responsible for planning and coordinating translation process to guarantee on time delivery of the ClinCheck set up for the customers. Update and complete cases that have been assigned by the team lead/specialist or supervisor, such as complaint follow ups, reassigned cases and any case requiring special translation assistance. Update and inform about incorrect or outdated customer’s and patient’s information, found on any of the customer databases. Propose ideas for procedures and processes to promote improved service and customer satisfaction and overall department improvements. The employee must show strong ability to understand orthodontic clinical concepts and have computer literacy. This role will be expected to collaborate with other functions including quality, process engineering, continuous improvement and Clinical. SCOPE AND COMPLEXITY • Brings limited experiences • Needs training and close supervision • Works on assignments that are routine in nature, but recognizes the need for occasional deviation from accepted practice • Has little or no role in decision-making EXPERTISE • Applies acquired job skills and company policies and procedures to complete assigned tasks • Partially meets the requirements of production standard in terms of quantity, quality & customer compliance SUPERVISION • Normally follows established procedures on routine work requires instructions only on new assignments; Works under close supervision LEADERSHIP • Not applicable REQUIREMENTS/QUALIFICATIONS ACADEMIC BACKGROUND Typically, High School Diploma REQUIRED EXPERIENCE Normally requires 0-2 years of related experience LANGUAGES Preferably advance level of English (reading, verbal and written); the CAD Designer is expected to understand the submitting doctor’s prescription form, select appropriate clinical comments in reference to the treatment and communicate with peers and other Align employees in English and/local language. SKILLS /COMPETENCIES N/A SPECIFIC CERTIFICATIONS/SPECIALTIES/COURSEWORK N/A SUPERVISORY RESPONSIBILITIES N/A WORK ENVIRONMENT DEMANDS While performing the duties of this job, the employee will be required to sit for extended periods of time, including constant use of computer keyboard and tracker devices (mouse, track ball, etc.) Noise level in the work environment is usually moderate.

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