Technology Support Engineer

Technology & Network Operations Doha, Qatar


Description

Position at Al Jazeera Media Network

Job Type: Contract Freelance

Summary:

Provide first-line support for all Aljazeera user-base for user-facing hardware, software, desktop, enterprise and broadcast applications. Coach and mentor engineers and lead by example.

Key Responsibilities:

  • Perform, review, and confirm preventive maintenance performed for critical systems to avoid On air output service interruption
  • Setup, configure, maintain user’s accounts and passwords (functional accounts, distribution groups, etc.)
  • Prepare & write IT knowledge base articles and other documentations
  • Provide immediate support for calls and critical areas (on-Air and web online users, Galleries, Presenters, Studios) with minimal service interruption.
  • Setup and maintain critical IT devices used by field journalists and external bureaus to ensure business continuity and provide support remotely when required
  • Respond to end user Incidents and Requests and ensure all calls are logged, updated and closed accurately as per agreed Service/Operational Level Agreements (SLAs/OLAs).
  • Coordinate with vendors for repairing faulty IT equipment and ensure critical On-Air devices are replaced and fixed on timely manner.
  • Manage and participate in projects related to the section as needed.

Key Requirements:

  • Bilingual (Arabic & English)
  • Bachelor of Science in I.T or related field; ITIL Foundation certification preferred
  • 2 years of experience in IT related field
  • Knowledge in IT technologies, networking and various operating system setup, configurations and technical support skills