Al Jazeera Media Network Careers

Job Type: Contract Freelance

Summary:

Provide first-line support for all Aljazeera user-base for user-facing hardware, software, desktop, enterprise and broadcast applications. Coach and mentor engineers and lead by example.

Key Responsibilities:

• Perform, review, and confirm preventive maintenance performed for critical systems to avoid On air output service interruption
• Setup, configure, maintain user’s accounts and passwords (functional accounts, distribution groups, etc.)
• Prepare & write IT knowledge base articles and other documentations
• Provide immediate support for calls and critical areas (on-Air and web online users, Galleries, Presenters, Studios) with minimal service interruption.
• Setup and maintain critical IT devices used by field journalists and external bureaus to ensure business continuity and provide support remotely when required
• Respond to end user Incidents and Requests and ensure all calls are logged, updated and closed accurately as per agreed Service/Operational Level Agreements (SLAs/OLAs).
• Coordinate with vendors for repairing faulty IT equipment and ensure critical On-Air devices are replaced and fixed on timely manner.
• Manage and participate in projects related to the section as needed.

Key Requirements:

• Bilingual (Arabic & English)
• Bachelor of Science in I.T or related field; ITIL Foundation certification preferred
• 2 years of experience in IT related field
• Knowledge in IT technologies, networking and various operating system setup, configurations and technical support skills