JD Edwards ERP System Support Specialist (Subject Matter Expert)

Information Technology / Technologie de l’information Mississauga, Ontario


Position at Ainsworth

If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth team today!


We are seeking an experienced JD Edwards ERP System Support Specialist to join our team. You will play an integral role in supporting a major account in the Mississauga, ON area.

Key Responsibilities:

  • Primary Subject Matter Expert (SME) who understands business processes and systems to support JDE business applications.
  • Fundamental knowledge of business processes across various disciplines such as Finance, Projects/Contracts/Service Orders, Accounts Payable and Receivables, Distribution and Payroll
  • Participate in operation support of the JD Edwards system.
  • Primarily responsible for Level 1 & 2 end-user application support of JDE ERP system and integrated systems (i.e. Reporting, Business Intelligence, Field Service Management)
  • Strong fundamental troubleshooting skills and the ability to apply those skills to assist troubleshooting on a wide range of information systems and applications.
  • Document, track, and follow-up on all inquiries, incidents, problems and service requests as assigned. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Escalate difficult problems as appropriate while remaining in contact with the user until acceptable resolution occurs.
  • Propose system solutions and identify opportunities for efficiency and process improvement
  • Assists in functional designs and implementations and system upgrades as needed.
  • Adapt business and technology processes beyond the JDE system – portable knowledge across lines of businesses



  • A diploma or degree in Computer Science/Information Technology or an equivalent combination of skills and experience.
  • 5+ years of JDE ERP system Technical Support function required
  • Perform JDE ERP system user account management (Password Reset, Account Creation/Modification, Access/Profile setup).
  • Setup & troubleshoot JDE batch processes, UI screens and versions
  • Assist with supporting and guiding business users with reporting and business intelligence tools.  This includes analytics of the data presented to the audience
  • Escalate support concerns with application teams
  • Support testing/UAT and QA as needed
  • Advanced troubleshooting skills
  • Advanced knowledge in supporting Microsoft technologies such as Office Suite (Excel)
  • Strong and confident communicator to interface with IT and business
  • Adhere to and follows IT governance practices and polices as defined

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

Ainsworth is an integrated multi-trade company, offering an end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.