Senior Co-ordinator

Power Services / Système de réseau électrique Toronto, Ontario


Description

Position at Ainsworth

If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth team today!

Job Summary

The Project Co-Ordinator will work in close collaboration with the Project Manager to schedule field service activities. The job incumbent will standardize the scheduling process and develop tools to support forecasting monthly results. The candidate has a proven track record of being able to work independently as part of a larger team, a high degree of professionalism, is results and efficiency-driven and has strong analytical skills. To be successful in this role, keen attention to detail, analytical, written and verbal skills are critical.

Key Responsibilities

  • Distribute work orders to field service personnel ensuring that appropriate systems are updated and individuals informed when work orders are completed.
  • Develop schedules for field service personnel, in conjunction with management, taking into account work order priorities, due dates, time required, location, skills required, workload and urgency.
  • Support business in developing and tracking KPI’s (key performance indicators) and identify areas where support is required.
  • Interface with customers and other departments as necessary to ensure successful completion of service.
  • Handle customer service requests using strong interpersonal skills and a customer focus.
  • Act as Ainsworth’s customer advocate to expedite issues surrounding quality service delivery and responsiveness. Provide support, guidance and make recommendations to Operations to ensure customer escalations are resolved.
  • Initiate, change and/or revise scheduling and dispatch processes to ensure customer satisfaction with call scheduling and responsiveness is always a top priority
  • provide renewal pricing to customers for annual maintenance/infrared inspection.
  • Adhere to all company policies and procedures.
  • Perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health, Safety and Environmental company policies and government legislation/regulations.
  • Act as backup for billing.
  • Perform other duties as assigned.

Qualifications

  • 3-5 years of experience as a Dispatcher is required.
  • Working knowledge of an MRP system is preferred.
  • Excellent customer service skills.
  • Excellent verbal and written communication skills
  • Attention to detail and multi-tasking
  • Proficiency with MS Office applications; Excel is essential.
  • Ability to exercise independent judgment and take initiative.
  • Ability to work effectively under pressure.
  • Graduate from a career college an asset.
  • Demonstrated coordination, organizational, and interpersonal skills.

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

Ainsworth is an integrated multi-trade company, offering an end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.