Customer Experience Representative

Call Center/ Dispatch Services / Centre D’appel Ottawa, Ontario


Description

Position at Ainsworth

If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth team today!

We are looking for a Customer Experience Representatives (CER’s) who will provide excellent customer service to our internal clients through multiple channels (Phone and / or Email).   You will also be responsible for entering Purchase order information from multiple internal channels into our database.   The successful candidate will be able to accept ownership for effectively handling client inquiries and issues; while ensuring customer satisfaction is at the core of every decision.  Our CER’s will also perform administrative tasks that maybe assigned from time to time.

 

 

Responsibilities

  • Receive calls or emails requests from internal clients for purchase requisition requests.
  • Create and complete purchase order requests for all incoming calls and email requests.
  • CER to develop relationship with the internal client and get their request handle in a timely manner with the appropriate sense of urgency
  • May need to reach out to our internal client when information is missing, reconciling discrepancies between packing slips, invoices and purchase orders.
  • Professionalism is a key.
  • Provide direction and information to clients and from time to time service providers as required to ensure excellent coordination and execution of work with minimal disruption
  • Statistical analysis and reporting.
  • Ability to manage constantly changing priorities and adapt to business needs and requirements.
  • Adhere to all company policies and procedures
  • Perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health, Safety and Environmental company policies and government legislation/regulations.
  • Adhere to the Company’s Quality System operating procedures.
  • Perform other duties as assigned by Management.

 

Qualifications

  • 2-4 years of previous experience in a customer support role through a contact centre
  • College/university graduate or equivalent work experience
  • accounting/financial considered an asset
  • Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required
  • Ability to communicate clearly and set expectations with internal and external clients
  • Good interpersonal and communication skills
  • Superior customer service skills and orientation with the willingness to actively look to help our clients
  • Collaborative style needed
  • Ability to maintain professionalism always under stressful situations
  • Strong organizational skills with the ability to identify problems and proactively act if needed
  • Ability to plan and manage work under time constraints, without direct supervision
  • Ability to maintain composure under stressful situations
  • Detailed oriented

 

Availability:

 

Available to work between 10:30 AM to 8:00 PM from Monday to Friday shift.

 


While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

Ainsworth is an integrated multi-trade company, offering an end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.