Regional Reconciler Biller

Administrative / Administration Mississauga, Ontario Toronto, Ontario


Description

Position at Ainsworth

If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth  team today!

Job Summary

Ensure all administrative functions required to reconcile work orders for completion are adhered to through to the invoice stage. Provides a high level of customer service support to internal and external customers.  Ensures team members have the required information and support to perform work in the most efficient and effective manner

 

Responsibilities

  • Maintain quality and efficiency of daily activities.
  • Facilitate positive working relationships with internal and external clients.
  • Regular multi-level communication of accomplishments and challenges and participate in achieving resolution by developing and executing appropriate action plans.
  • Maintain interaction quality by ensuring customers’ needs are responded to appropriately and within targets.
  • Reconcile work order data ensuring accuracy and completeness
  • Complete invoices in the system and sent to the customer in the manner dictated by the customer
  • Update customer portals as required
  • Manage “Work In Progress” Report mitigating all aged WIP and maintaining invoicing KPI’s as directed by the business
  • Update Work Order Details and Invoices to Customer Portals as required
  • Identify & Suggest opportunities for Process Improvements & efficiencies within department
  • Prepare various reports/spreadsheets as required
  • Supports the regional dispatch or other shared services teams as required to ensure work order life cycle is smooth and internal & external client needs are met
  • Perform quality audits to ensure all work order information is accurate and updated accordingly.
  • Sensitivity to confidential matters may be required
  • Act in a professional manner to reflect positively on Ainsworth.
  • Adhere to all company policies and procedures.
  • Perform all job functions in a safe and healthful manner, abiding by and in accordance with all applicable Health, Safety and Environmental company policies and government legislation/regulations.
  • Adhere to the Company’s Quality System operating procedures.
  • Perform other duties as assigned by Management.

 

Qualifications

  • Post-secondary education in related area of study or equivalent.
  • 5+ years relevant experience in a related environment.
  • Proficient computer skills, including knowledge of service management systems.
  • Proven ability to communicate effectively with a diverse group of internal and external individuals.
  • Proven systematic and organized approach to multi-tasking.
  • Demonstrates integrity, initiative and focus.
  • Ability to communicate clearly and set expectations with internal and external personnel
  • Written communication is imperative and the ability to document information and instructions so others understand the course of action taken/required.
  • Service and customer orientated – Actively looking to help people. Anticipates and works to understand and meet customer needs in a helpful way. Takes personal responsibility to correct customer’s problems. Corrects customer service problems promptly and non-defensively.
  • Knowledge of business procedures.
  • Good knowledge of the English language both written and oral.
  • Demonstrated ability to meet deadlines and prioritize a heavy workload.
  • Professional, friendly, exceptional interpersonal skills.

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Ainsworth is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

Ainsworth is an integrated multi-trade company, offering an end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.