Program Director

Customer Services Washington, District Of Columbia


Join the OPEXUS team that supports our USAID customer by providing cutting-edge technology services across the globe.  This is an incredible opportunity to lead a multi-million-dollar account through a high-growth stage of transformation by owning all account activity, employee engagement and operational outcomes. The Program Director oversees nearly100 team members and contractors and growing to ensure that OPEXUS is meeting contractual obligations while achieving business targets and exceeding customer expectations. This role reports to the Managing Director of Managed Services and works hand-in-hand with the Chief Customer Officer, program executives and customer leadership. 

Roles & Responsibilities:

  • Gain quick and clear grasp of business goals (tactical and strategic) and build business solutions and teams to achieve them
  • Lead optimization efforts for documented, durable business processes and create a culture of continuous improvement
  • Work with executive and senior leadership inside OPEXUS, the prime contract holder, end customer and vendors to ensure alignment for current delivery and future growth 
  • Develop Program Director best practices focused on stakeholder communication, employee engagement, portfolio documentation and leadership expectations 
  • Bring leadership expertise to account managers and proven expertise/experience working with IT delivery teams in core areas such as Agile methodology, PMO operations, ITIL, Dev/Sec/OPS, etc.
  • Own the production of reporting packages for internal teams, leadership/board of directors, and peers
  • Monitor and manage program financials ensuring reliable invoicing for services delivered by standing up a delivery operations function 
  • Develop a proactive posture and capability of readiness by enabling data-driven forecasting needs and anticipating account activity based on historical demand, forward-looking conditions 
  • Create clear, documented processes to streamline communication and operations, including risk identification and mitigation, work intake requests for scoping and staffing, knowledge-pillar training and professional development 
  • Convene stakeholders for in-person training, working sessions, strategy meetings, employee engagement, hiring events, etc. 
  • Identify innovation ideas to drive opportunities with prime to expand account 
  • Live OPEXUS values, cultivate an environment of diverse and inclusive practices, and generate excitement to be a part of an industry-leading gov-tech company 
  • Bachelor's degree or higher in business administration, management, or a related field
  • 10+ years of experience leading a large account/portfolio in the government IT services industry, with proven leadership and operational skills and strong grasp of market, trends and best practices
  • Experience in a high-growth account with scaling and transforming operations from people-based to process dependent
  • Proven track record of successful change management implementations, including process implementation and communication practices  
  • Must commit to minimum of two full days in the office each week
  • Experience with Private Equity preferred


Get government unstuck with OPEXUS. We believe the professionals who keep democracy running expect and deserve exceptional technology experiences. With more than 30 years of experience supporting public institutions, OPEXUS is the leader in FedRAMP-certified government process management software, bringing operational excellence to governments’ middle office so agencies can focus on the critical work of mission delivery. 

Our customers and employees share the desire to make a positive impact on society and leave a legacy. Our location in the heart of Washington, D.C. enables our team to work hand-in-hand with our customer community to deliver built-for-government software applications that users love. 

If you are a talented, entrepreneurial candidate with an interest in driving growth, then we want to talk with you. We offer countless opportunities for our employees to stretch and take on new challenges in their careers. 

OPEXUS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.