Manager, FOIA Programs
Description
The Manager of FOIA Programs develops and delivers engagements that improve business outcomes for agencies and drives expansion for OPEXUS through tailored programs, high-caliber teams and replicable frameworks. Responsible for standing up a new practice area, this position will establish a phased plan of growth for FOIA Services, including go-to-market positioning and pricing, serve in solutions consulting, build dedicated delivery talent and own a P&L. This new practice area produces offerings that serve as entry points for new business, as well as pull-through product expansion in existing accounts across all markets, Federal, Canada and State, Local & Education.
The Manager is highly collaborative and reports to the Managing Director of Managed Services and works together with the Chief Customer Officer, Chief Revenue Officer, peer leadership, colleagues, and customer leadership to achieve financial and customer-satisfaction targets.
Roles & Responsibilities:
- Build out new FOIA Services practice area with end-to-end framework of go-to-market, delivery, and performance measurement.
- Serve as subject matter expert on FOIA operations in Sales process, internal and external event participation, and partner engagements.
- Identify and cultivate a high-caliber delivery team, including hiring and talent management, quality oversight, skills matrixing and training & development.
- Serve as a dynamic FOIA evangelist leveraging legal practitionership, government policy knowledge, industry evolution and OPEXUS FOIA applications.
- Provide reporting and analysis that supports the business objectives of the FOIA services organization in alignment with corporate priorities.
- Identify talent, develop team members through performance feedback, manage to data-driven outcomes, and professional growth expectations.
- Drive a culture of continuous improvement where lessons learned are shared and refinements are applied to future operations.
- Collaborate with internal teams and external stakeholders, such as partners and vendors.
- Live OPEXUS core values and foster an inclusive culture by promoting diversity of thought internally and externally, while modeling smart and healthy leadership practices.
- Mentor new and junior employees to cultivate employee experience and growth opportunities.
Required Skills and Experience:
- 4-year degree, 3-5+ years of progressive FOIA operations experience.
- Understanding of professional services operations and reporting best practices.
- Knowledge of SaaS technology practices preferred.
- Proven collaborative leader and company-culture champion.
- Must commit to a hybrid-office setting and be in the office a minimum of two days per week.
- Ability to develop, maintain, and strengthen relationships with stakeholders.
- Can plan strategic initiatives and execute tactics while meeting deadlines.
About OPEXUS
Get government unstuck with OPEXUS. We believe the professionals who keep democracy running expect and deserve exceptional technology experiences. With more than 30 years of experience supporting public institutions, OPEXUS is the leader in FedRAMP-certified government process management software, bringing operational excellence to governments’ middle office so agencies can focus on the critical work of mission delivery.
Our customers and employees share the desire to make a positive impact on society and leave a legacy. Our location in the heart of Washington, D.C. enables our team to work hand-in-hand with our customer community to deliver built-for-government software applications that users love.
If you are a talented, entrepreneurial candidate with an interest in driving growth, then we want to talk with you. We offer countless opportunities for our employees to stretch and take on new challenges in their careers.
OPEXUS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
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