Manager of Professional Services Operations

Customer Services Washington, District Of Columbia


This role is responsible for advancing OPEXUS Professional Services – Implementation, Customer Support, Customer Success, Training, and Managed Services – operational best practices and metrics tracking. The Manager ensures that the entire OPEXUS Professional Services division is aligned with business goals, budgeting and forecasting. Collaboration is key as this role works closely with cross-functional departments and leadership to achieve shared goals. The Manager has remarkable leadership qualities, proven operations skills, and the ability to thrive in a high-impact organization   

 Roles & Responsibilities:  

  • Collaborate with Professional Services leaders and Finance to provide resource-management data to drive efficient delivery, while achieving revenue and budgetary goals 
  • Provide analysis that supports the business objectives of the Services organization, in alignment with corporate vision 
  • Run regular reports and analysis to estimate revenue; identify any resource or revenue corrective actions that are required to meet/beat monthly target 
  • Assist Services leadership team with resource management and proactive forecasting processes 
  • Coordinate with Project Management Team and other groups within Sales / Operations to obtain relevant data about the project opportunity and staffing requirements 
  • Serve as subject matter expert for services personnel on all processes related to services revenue: time entry, project management processes relate to operations, customer billing, and staff utilization 
  • Establish and maintain professional services skills matrix 
  • Continually provide suggestions and implement improvements to business and reporting processes that keep up with the changes in the organization 
  • Support teams and leadership to better understand and improve margin, utilization, and target attainment goals 
  • Help identify talent and develop colleagues by managing to data-driven outcomes
  • Collaborates with vendors and third-party providers as needed
  • Live OPEXUS core values and foster an inclusive culture by promoting diversity of thought internally and externally, while modeling smart and healthy leadership practices 
  • Mentor new and junior employees to cultivate employee experience and growth opportunities   


Required Skills and Experience: 

  • 4-year degree, 3+ years of progressive operations and training experience, including direct supervisory experience required  
  • Understanding of professional services operations and reporting best practices
  • Knowledge of SaaS technology practices, Private Equity experience strongly preferred  
  • Proven collaborative leader and company-culture champion  
  • Must commit to a hybrid-office setting and be in the office a minimum of two days per week 
  • Experience using industry-standard and company-specific metrics to promote accountability and transparency 
  • Ability to develop, maintain, and strengthen relationships with stakeholders 
  • Can plan strategic initiatives and execute tactics while meeting deadlines  



Get government unstuck with OPEXUS. We believe the professionals who keep democracy running expect and deserve exceptional technology experiences. With more than 30 years of experience supporting public institutions, OPEXUS is the leader in FedRAMP-certified government process management software, bringing operational excellence to governments’ middle office so agencies can focus on the critical work of mission delivery  

Our customers and employees share the desire to make a positive impact on society and leave a legacy. Our location in the heart of Washington, D.C. enables our team to work hand-in-hand with our customer community to deliver built-for-government software applications that users love.  

If you are a talented, entrepreneurial candidate with an interest in driving growth, then we want to talk with you. We offer countless opportunities for our employees to stretch and take on new challenges in their careers. 

OPEXUS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.