Customer Service/Sales Assistant

Retail Toronto, Ontario


Requisition Id: 2022-465
Number of Positions: 3
Job Status: Temporary Part-Time
Hours & Days of Work: up to 24 hours per week; must be available to work weekdays, evenings and weekends
Minimum Rate: $19.97
Maximum Rate: $24.97
Target Start Date: 11/08/2022


Temporary Part-Time (
up to 24 hours per week)

Must be available to work weekdays, evenings, weekends and Statutory holidays as required


Do you have a passion for Retail sales and working with customers? Do you believe that art has the power to spark conversation, create community, and change lives? Are you enthusiastic about helping customers bring Art into their everyday? Do you have a keen eye for maintaining outstanding store condition and standards? If yes, the Customer Service/Sales Assistant opportunity at the shopAGO might be the right fit for you!

We are currently seeking an enthusiastic professional retail sales associate to join our shop team in the capacity of Temporary Part-Time, Customer Service/Sales Assistant. Under the direction of the Sales Manager, Retail, the incumbent will deliver outstanding sales and customer service to the visitors of the AGO and the AGO community. He/She/They will be responsible for customer welcome, selling and processing all transactions through the point-of-sale (POS) terminals, and daily maintenance/restocking of the sales floor. The goal is to provide outstanding customer service while meeting store goals.

This is an incredible opportunity to be a part of the AGO - one of the largest art museums in North America. The AGO’s vision is to lead global conversations from Toronto through extraordinary collections, exhibitions and programs, and by reflecting the people who live here.  Our mission is focused on art, audience and learning.

Interested so far? Learn more about why AGO would be a great fit below.

The Gallery continually strives to create a safe and inclusive workplace. We offer diversity and inclusion training to our staff and volunteers so they can continually learn and contribute to fostering a supportive environment where people feel comfortable to come to work as they are.

The mental health of our employees is also very important to us. We offer our employees programs that support wellness and enhance the job experience. If our employees need assistance, employee assistance program (EAP) services are available to them. The Gallery also takes part in the city and province’s reciprocal benefits program, allowing our employees access to city and province discounts.

What are the benefits and highlights of working at the AGO?

  • Competitive salary
  • Discounts from the Provincial/City Reciprocal Agreements (Free admission to museums, the CN Tower & Discounts off amusement parks, city attractions, hotels, wine tours, Second City, the Ontario Science Centre, and much more!)
  • Discounts to GoodLife Fitness
  • Free tickets to every major exhibit at AGO

If this sounds like an opportunity you are looking for, apply now!

The ideal candidate will have the following qualifications, skills, and experience:

  • Some years experience of working in retail sales
  • Demonstrated selling skills and ability to share product knowledge appropriately with customers.
  • Demonstrated experience working with customers in a retail environment;
  • Strong commitment to outstanding customer service, professional attitude and appearance.
  • Good verbal, reading and written communications and interpersonal skills
  • Ability to operate a pump truck
  • Demonstrated knowledge of store merchandise and retail store operations; use of applicable computer software; experience working and assisting with on going training and product knowledge for volunteers and fellow staff.
  • Ability to take direction, follow through, and show initiative in the areas of restocking merchandising and customer service; maintain visual standards in the shop.
  • Strong commitment to loss prevention practices.
  • Demonstrated retail math skills.

We invite individuals who reflect the diversity of our visitors to apply by submitting a tailored cover letter and CV. If you would prefer to submit your application in person, please leave it with our Shipping Dock addressed to the People Division which is located next to our Jackman Hall entrance on McCaul street.

We thank all applicants but must advise that only those selected for interviews will be contacted. In accordance with the Ontario Human Rights, Accessibility for Ontarians with Disabilities Act & the AGO’s Recruitment & Selection Policy for Staff, a request for accommodation will be considered throughout the hiring process.

The Art Gallery of Ontario is an Equal Opportunity Employer.