System Support Analyst - Servers

Information Technology Toronto, Ontario


Requisition Id: 2021-264
Number of Positions: 1
Job Status: Regular Full-Time
Hours & Days of Work: 35 hours per week
Minimum Salary: $60,660.00
Maximum Salary: $75,803.00
Target Start Date: 03/01/2022

System Support Analyst - Servers

Regular Full-Time 

Up to 35 hours per week


The AGO is committed to fostering a diverse and inclusive workplace and building teams that reflect our community. We encourage candidates who are women, BIPOC, LGBTQ2S+ and people with disabilities to apply for this exciting role. If you require accommodations at any point in the hiring process, please let us know and we will be happy to provide them.

Are you energized by the idea of working in Canada’s leading art museum, surrounded by great art, award-winning programs and big ideas? Would you thrive working with colleagues who are leaders in their field, from a variety of professional backgrounds? Do you believe art has the power to spark conversation, create community and change lives? 

Located in Toronto, the Art Gallery of Ontario (“the AGO”) is one of the largest art museums in North America, with a collection of close to 100,000 works. Through the collection as well as collaborations with leading museums around the world, the AGO presents wide-ranging exhibitions and programs to more than 1 million visitors annually. Focused on delivering content of exceptional quality and contemporary relevance, the AGO is deepening relationships with existing members and visitors, attracting new and diverse audiences, and strengthening its recognition on a global scale. With an operating budget of over $60 million, over 600 employees, and 400 volunteers, the AGO continues to build a high-performance culture as an employer-of-choice, with strong staff and volunteer satisfaction and engagement aligned to the AGO’s compelling mission to bring art and people together to see, experience and understand the world in new ways.

We are seeking a regular full-time System Support Analyst - Servers. The ideal candidate will be a motivated self-starter, able to effectively maintain balance while handling multiple priorities. He/She/They will provide technical support to all gallery staff members on existing and new deployments of server based technology including MS Exchange, virtualization, storage and other server administration duties.  He/She/They will also participate in the assessment and selection of gallery-wide, departmental and and will provide secondary technical and user support to specialized systems as required.

Our ideal candidate will have the following skills and experience:

  • A minimum of 3-5 years of directly related administration role with experience and knowledge of client/server systems with emphasis on MS Windows Servers (2008, 2012, 2016), Microsoft Client Operating Systems (Windows 10) and MS Exchange Server platforms (2010 and above).
  • Directly related high-level knowledge and experience supporting and administration on disaster recovery, anti-virus and backup strategies for the MS Windows platform. 
  • Strong knowledge of SAN/NAS storage architectures, FC/ iSCSI protocols, Virtualization platforms (VMWare, Hyper-V, etc.) 
  • Experience perform administrative tasks pertaining to server builds, operating system upgrades, capacity planning, performance tuning, resource optimization, vendor fixes and monitoring.
  • Experience supporting mission critical systems 24x7x365 including rotational on-call for after-hour and weekend support.
  • Demonstrated experience and expertise with mobile devices including Apple iOS and Android mobile platforms.
  • Experience in developing systems process, procedures and documentation to ensure on-going maintenance and compliance of production environment and day to day activities.
  • Well-developed interpersonal and communication skill, and proven experience interacting and influencing colleagues across various functions and levels of the organization.
  • Well-developed time management skills, and ability to prioritize across multiple project teams.  

The AGO is at a critical and exciting moment of growth and change and this role is an outstanding opportunity for a personable, highly collaborative systems expert to be a part of this transformation.  As the successful candidate, you will join a positive and committed team that supports one another, values everyone’s contributions and fosters a culture of learning and mentorship. You will get to know interesting people who balance hard work with laughter, celebration and a sense of community. 

To apply for this opportunity, please submit a tailored cover letter and resume via our website: We thank all applicants, but must advise that only those selected for interviews will be contacted.

External Application Deadline: 01/28/2022