Casino Host

Marketing Osceola, Iowa


Position at Lakeside Hotel and Casino

At Lakeside, we are a personable, loyal, and friendly company that shares a connection with each of our customers and employees. Every employee is committed to enhancing our guests' satisfaction by building upon our relationships and offering great service at a reasonable price.  We are dedicated to delivering a value-oriented product in a convenient, welcoming, and casual atmosphere. 

The Casino Host is responsible primarily for the development, growth, maintenance, retention, and reactivation of the customer base, with particular attention to high value guests. 

This position is responsible for contacting both a large group of assigned customers as well as guests showing the ability to grow their worth, making decisions regarding customer accounts or issues of significance, maintaining positive relationships with the most valuable of guests, along with assisting other property departments and their guests with marketing promotions, entertainment, food and beverage events, etc.  The Casino Host will use on and off property amenities, various methods of statistical analysis and independent decision making to increase guest loyalty and gaming revenues.        

  • Strong guest service and relationship building skills required to increase frequency, length of visit, and overall loyalty to the property.
  • Contacting high trip and high ADT players to encourage increased attendance, time on property, or to pass along information or invitations to property events, while determining customer worth and company reinvestment policy to the guest.
  • Providing complimentary use of amenities based on company guidelines. The Casino Host will be expected to use discretion and independent judgment with respect to the guest’s worth to determine what complimentary benefits they are eligible for.
  • Resolving guest issues or problems by leveraging property amenities and complimentary offerings to ensure guest loyalty and maintaining the guest’s worth to the property.
  • Making recommendations to improve offerings, marketing or other promotions, small player parties, and other possibilities influenced by company guidelines.
  • Team oriented yet able to work independently, strong computer skills (Aristocrat, OASIS and MS Office experience preferred),
  • Highly self-motivated to complete and exceed set goals
  • Highly organized and detail oriented on a personal and team basis, and able to demonstrate excellent common sense and practical reasoning consistently.
LICENSES, CERTIFICATIONS OR REGISTRATIONS: Must be able to obtain and maintain an Iowa Gaming License. Valid Driver's License, approved to drive Company vehicles preferred. 

  • All meal and rest breaks are paid!
  • Paid Time Off (PTO) earned each pay period!
  • 6 Paid Holidays!
  • Medical, Dental, Vision, Virtual Doctor Visits!
  • 401(k) with Company Match!
  • Free $25K Life Insurance!
  • Optional Coverages you can buy: Short and Long Term Disability, Additional Life Insurance, Accident Insurance, Critical Illness Insurance
  • Free Employee Assistance Plan, including free legal guidance, counseling sessions and more.
  • Employee Discounts, Team Celebrations, Awards and more!
DISCLAIMER: This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties and skills required. Employee benefits may vary by location, position, length of service and employment status. Final candidates will be required to complete a drug test and background check. Many positions will require a state gaming license. Affinity Gaming is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
 #CustomerService #Marketing #FullTime