Slot Floorperson (Lead)

Slots Sparks, Nevada


Position at Rail City Casino

The Lead Slot Floor person is responsible for jackpot payouts and, where applicable, coin fills of machines, supervision of Change Attendants, Attendants in their assigned area. The Lead Slot Floor persons walk the casino floor, making themselves available to assist customers and provide friendly, courteous service at all times.


  • Listens and responds to guest inquiries using a positive, clear speaking voice. Troubleshoot guest’s concerns regarding data entered into our tracking system, EZ pay system, etc. Answers questions and offers assistance to provide guest satisfaction.
  • Provides staff with training and information to meet the departmental standards as Floor Person, such as classification procedures, Title 31 procedures, guest service, etc.
  • Completes all daily shift paperwork i.e. logs, attendant variances, employee reviews, records all employee call-ins, sick, and tardy calls, and departmental communications, as well as any other necessary administrative duties. Complete Record of Conversation (ROC) for issues and discrepancies. Verifies all shift paperwork.
  • Ensures that all necessary information is documented on source documents to provide required information to complete documentation such as MTL and CTR forms.
  • Ensure adherence to departmental and internal controls, verify and/or monitor taxable jackpots, monitor staff performance, direct breaks and job functions to ensure proper customer service is provided. Direct staff in acceptable guest interaction.
  • Maintain contact with both internal and external customers to provide optimum guest service.
  • Ensure the overall satisfaction and comfort of the guests.
  • Works as a Slot Floor Person during the majority of their shift.
  • Interact on a daily basis with all slot staff and other operational departments to maintain open communication and collect feedback.
  • Other related duties as assigned.


Must be able to supervise all Slot Attendants and communicate well with other departments. Must be able to communicate well in all conditions, and able to respond in a positive manner to guest or team member issues, ensuring all guests receive the best possible experience.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.


High school diploma or GED required. Minimum one-year experience as a Slot Floor Person or similar role required, with six months of supervisory experience.


Nevada Gaming Control Board registration and Alcohol Awareness Card required.


Must be able to effectively communicate in English.


Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 


Must have Microsoft Office experience and basic computer skills.


This job posting is intended to describe the general nature of this position.  It is not intended to be an exhaustive list of all responsibilities, duties and skills required. Employee benefits may vary by location, position, length of service and employment status. 

Final candidates will be required to complete a drug test and background check.  Many positions will require a state gaming license. Affinity Gaming is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.