Surveillance Specialist

Security/Surveillance Osceola, Iowa


Position at Lakeside Hotel and Casino

$2,000 Retention Bonus!

Are you profoundly aware of your surroundings? Are you able to observe and see details others may miss? Do you want to be a part of an exclusive and cohesive team? Do you want to be in the know and the very heart of casino operations? You are exactly who Lakeside Hotel Casino is looking for!

POSITION SUMMARY: Our Surveillance Specialists are responsible for observing activities that occur in all gaming and non-gaming areas through our CCTV system. They report all violations of gaming, safety, health and/or policy and procedural violations that occur. Specialists are considered confidential and trusted employees who protect the property, money, patrons, employees and the reputation of Lakeside Casino through covert video surveillance.

  • Thorough knowledge of all casino table games including Blackjack and Craps.
  • Thorough knowledge of slot machine games.
  • The ability to operate closed circuit television, video recording devices and remote control devices.
EXPECTED CONTRIBUTIONS INCLUDE: (Other duties may be assigned)
  • Specialists are expected to “patrol” the facility through the use of pan, tilt and zoom cameras and record all pertinent activity on the digital recording system. 
  • Must possess the ability to maintain a log of events as they occur and complete incident reports as circumstances dictate.
  • Must possess the ability to use a computer, navigate video with surveillance software, and possess the knowledge of Microsoft Office software.
  • Maintain a thorough knowledge of property policies and procedures and State regulations (training will be provided). 
  • Must proactively notify management of any gaming, procedural and policy violations.
  • Must have integrity, and the ability to remain impartial and keep all actions and behaviors observed as confidential.
  • Must possess the ability to multitask well, and prioritize activities as needed.
  • Must be team oriented and work well with others.
  • Must be 18 years of age or older to work the Casino gaming floor. 

EDUCATION/EXPERIENCE: A high school diploma or GED is required. Previous surveillance and/or casino gaming experience is a plus.

LICENSES, CERTIFICATIONS OR REGISTRATIONS: Must be able to obtain and Iowa Gaming License.

  • All meal and rest breaks are paid!
  • This position is provided a meal credit when working
  • PTO and Paid Holidays
  • Medical, Dental, Vision, Virtual Doctor Visits
  • 401(k) with Company Match
  • Free $25K Life Insurance
  • Optional Coverages you can buy: Short and Long Term Disability, Additional Life Insurance, Accident Insurance, Critical Illness Insurance
  • Free Employee Assistance Plan, including free legal guidance, counseling sessions and more.
  • Employee Discounts, Team Celebrations, Awards and more.
MORE ABOUT THE COMPANY: At Lakeside, we are a personable, loyal, and friendly company that shares a connection with each of our customers and employees. Every employee is committed to enhancing our guests' satisfaction by building upon our relationships and offering high-quality service at a reasonable price. We are dedicated to delivering a value-oriented product in a convenient, welcoming, and casual atmosphere. Our hotel is a luxurious getaway located on West Lake. Our 150-room hotel features a host of amenities including an outdoor amphitheater, fitness center, free Wi-Fi, and breathtaking lakefront views. We also offer a unique camping experience at our RV Park. Lastly our guests enjoy hot casino action enjoying our Gaming amenities which include Blackjack, Craps and the newest slot machines!
DISCLAIMER: This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties and skills required. Employee benefits may vary by location, position, length of service and employment status. Final candidates will be required to complete a drug test and background check.

Many positions will require a state gaming license. Affinity Gaming is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.