Senior Credit Bureau Dispute Specialist

Operations Dallas, Texas


Description

What makes an AFF Senior Credit Bureau Dispute Specialist:


  • The Senior Credit Bureau Dispute Specialist will assist management in reviewing and properly handling customer credit disputes, while maintaining a high level of productivity and accuracy. This role will help lead, process, resolve and respond to customer disputes related to credit bureau reporting and will be responsible for updating all pertinent information to credit bureau agencies in accordance with requirements under the Fair Credit Reporting Act and other applicable laws and regulations.
  • Deliver a first-class customer experience that represents AFF’s Core Values!
  • Someone who is passionate about personal and organizational success! 

 

What we offer:


  • Competitive compensation!
  • Paid Time Off, Holidays and Market Leading Benefits!
  • High-growth organization with advancement opportunities!
  • Diverse, Collaborative, & Fun Work Environment!

 

Roles and Responsibilities:


  • Investigate and process both direct and indirect credit disputes in accordance with all applicable legal and regulatory requirements. Including the appropriate update of credit reporting using both large and boutique credit bureau processes.
  • Complete quality control reviews for both direct and indirect credit disputes to ensure team accuracy.
  • Monitor and track credit dispute requests while ensuring required updates are completed within required regulatory timelines.
  • Respond and research credit reporting requests from both internal and external clients. 
  • Update system of record to contain accurate information impacting credit reporting.
  • Contacts customers, when appropriate, in a professional matter regarding credit bureau information and updates that mitigates risks and executes upon legal and regulatory obligations.
  • Makes independent decisions for appropriate action to be taken within regulatory and procedural guidelines.
  • Create and oversee weekly productivity reports. 
  • Oversee the departments dispute tracking database to ensure accuracy. 
  • Promotes and establishes strong, positive, and productive working relationships within the organization.
  • Assist management with ongoing initiatives
  • Follows company investigation procedures and policies consistently and accurately.
  • Provide additional support throughout the department and perform other tasks and duties as needed.

 

Qualifications:


  • High school diploma or equivalent work experience required
  • Working knowledge of Metro 2 Guidelines
  • Proven ability to achieve and maintain departmental quality standards
  • Detail oriented
  • Ability to independently identity and resolve complex problems
  • Excellent verbal and written communication skills
  • Proficiency in MS Office and in Excel software

 

Preferred Skills:


  • Associates or Bachelor’s degree
  • Prior experience in financial services or collections of accounts receivables
  • Prior experience in Credit Bureau Reporting
  • Advanced in MS Excel

 

 


Our Core Values

Servant Heart: There’s no place for egos here. Customers and colleagues come first. Serving their needs and driving their engagement is our success. 

Embrace Change: That’s not fear, that’s excitement. We see change as core to our survival and our ability to manage change as a prerequisite to new opportunities that can allow us to learn, grow, and do more. 

Walk the Talk: We do what we say we are going to do and maintain the highest standards of performance for ourselves and others, at all times, always doing the right thing. 

Dare to be Different: We are adaptable, creative, and courageous, like entrepreneurs willing to take the necessary risks to innovate and make things better. We challenge the status quo. We seek out different ideas and perspectives as a means of expanding our ability to think and do more. 

Get Stuff Done: We do whatever it takes to get the job done right. We inspect what we expect, take ownership of our actions, and operate with a sense of urgency in everything we do. 

No Drama: We control the things we can control with a mindset to find solutions while minimizing complaint. We are all here for the same purpose, empowered to be the best we can be so that our purpose to deliver great products and services to more customers can be fulfilled.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.