Description

• Competitive Compensation + Performance Incentives
• Paid Time Off, 401(k) Matching, and Comprehensive Medical, Dental, and Vision Benefits
• Opportunities for Career Growth in a High-Growth Organization
• A Collaborative and Dynamic Work Environment

• Drive merchant engagement and sales growth by proactively reaching out to existing merchants to increase program utilization.
• Manage inbound and outbound communications with merchants, delivering prompt and high-quality service to resolve issues and enhance performance.
• Educate and guide merchants on best practices, product terms, and performance optimization strategies to boost sales outcomes.
• Leverage CRM tools (SugarCRM) to track interactions, manage merchant accounts, and maintain accurate performance records.
• Execute and manage updated merchant agreements to reflect new terms, ensuring accuracy and compliance.
• Implement and administer merchant incentive programs to encourage increased participation and sales activity.
• Collaborate with internal teams (Sales, Marketing, Merchant Care) to enhance merchant success and retention.
• Analyze key sales performance data and provide actionable insights to drive growth.
• Ensure all merchant accounts remain updated with changes in contact details, banking information, and risk management settings.
• Meet or exceed sales performance KPIs and SLAs to support business goals.

• High School Diploma required; additional education is a plus.
• Minimum of 3 years’ experience in a sales-driven environment, preferably in merchant services, financial services, or consumer finance.
• Proven ability to meet or exceed sales goals and performance targets.
• Exceptional interpersonal, verbal, and written communication skills.
• Strong analytical skills with the ability to assess sales performance and identify growth opportunities.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and CRM platforms (SugarCRM preferred).
• Excellent time management, organizational, and problem-solving skills.
• Ability to thrive in a fast-paced, high-energy work environment.

• College Degree in Business, Finance, or a related field.
• Bilingual (English/Spanish) preferred.
• Previous experience in tele-sales, account management, or B2B relationship management.
• Experience in dealer retention, relationship management, or consumer finance sales.

• Sales-Driven Mindset – Demonstrates a proactive approach to increasing merchant sales and performance.
• Customer-Centric Approach – Builds lasting relationships and delivers exceptional service.
• Strong Negotiation & Communication Skills – Effectively conveys value propositions and merchant benefits.
• Results-Oriented & Data-Driven – Uses performance metrics to drive decision-making and achieve targets.
• Accountability & Ownership – Takes initiative and follows through on commitments.
• Join American First Finance as a Merchant Performance Specialist and take your sales and relationship management skills to the next level while contributing to a high-growth, performance-driven organization!