Desktop Support

Description

What makes a FirstCash Desktop Support Specialist:

The Enterprise Client Endpoint Services team provides client desktop and client application life cycle management for enterprise-approved software and hardware. This position will be responsible for creating and maintaining standards-based Operating systems and application deployments to both corporate and shop systems. This position will assist the support desk in troubleshooting and maintaining all client configurations and standards in a large enterprise environment.

What We Offer:

Paid Time Off, 401K Matching, Medical, Dental, and Vision Benefits!
High-growth organization with advancement opportunities!
Diverse, Collaborative & Fun Work Environment!

Essential Job Duties:

(This is a representative list of the general duties the position may be asked to perform and is not all-inclusive.)

Develop, test, and document corporate and shop client OS images.
Create and maintain client system build procedures.
Provide 3rd-level desktop engineering support to IT support staff relating to issues within the client configuration and operating system images.
Review standard desktop software patches and releases, make recommendations for upgrades, create packages, and coordinate testing and deployment of approved upgrades.
Distribute software using an enterprise desktop management system like HPDM, PDQ, Big Fix, SCCM.
Identify, research, diagnose and escalate (as needed) production problems such as defects, questionable functions, errors, and inconsistencies in systems functions, outputs, and content; then create and coordinate the implementation of engineered solutions for issues according to specified requirements and design.
Standardize software and utilities installed on laptops and desktops and ensure consistent security settings on all computers.
Maintain the specification documentation for the standard desktop hardware configuration, client configuration settings, and operating system images.
Manage various types of project initiatives, upgrades, and maintenance activities for client systems.
Participates in Change Release meetings as required to support the release of hardware configurations and operating system images.
Present client systems technology roadmaps to members of technology management.
Ensures that system improvements are successfully implemented and monitored to increase efficiency.
Monitor and respond to security-related events timely utilizing various tools like SCCM and Azure, as well as Intune.

Minimum Requirements & Qualifications:

(Specific educational and experience requirements, necessary skills, knowledge, abilities, physical demands, travel)

2+ years of Windows client environment experience.
Experience (direct experience, including best practices) in Desktop Engineering, able to design and implement a Desktop Management infrastructure.
Proven track record of resolving complex Windows desktop issues.
The ability to learn and deploy applications with enterprise toolsets.
Experience developing and deploying unattended operating system installations for desktops/laptops using utilities.
Strong knowledge of Windows 10\11 and Linux(RHEL) , Mac OS operating systems
Experience with troubleshooting, configuring, and securing Microsoft Windows operating systems.
Experience with Microsoft Office applications, Adobe Acrobat, and other standard desktop applications.
Experience using, configuring, and troubleshooting desktop management tools.
Experience using Powershell, Etc.
Must be very detail-oriented.
A solid understanding of networking concepts and technologies as they relate to client desktops.
Ability to articulate technical issues to management.
Proven ability to work effectively in a team setting as well as independently with minimal error and guidance.
Sense of urgency and commitment to providing the best support possible to both internal and external clients.
Desktop virtualization technology experience is a plus (VMware Workstation).
Microsoft Certified Information Technology Professional (MCITP): Enterprise Desktop Administrator 7 certification

This position will be responsible for providing reliable and stable client windows desktop systems and approved client application deployments for all business units.

Note: The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.

Should you be offered and accept a position with us, the company requires all employees to agree to a binding arbitration agreement to certain disputes.

Submission of your application confirms your “opt-in” desire to receive additional phone, text and email communications from the FirstCash Talent Acquisition Team. These communications include information about the specific job being applied for and other potential opportunities available within the FirstCash job opportunity network. Message and data rates may apply. You can unsubscribe to text messages by replying STOP within the message at any time. You can unsubscribe from email communications by clicking unsubscribe, within the email, at any time. Visit https://firstcash.com/privacy-policy for additional questions or information.

FirstCash Holdings, Inc. is an Equal Opportunity Employer

Our values are what drive us.

Servant Heart

There’s no place for egos here. Customers and colleagues come first. Serving their needs and driving their engagement is our success.

Dare To Be Different

We are adaptable, creative, and courageous, like entrepreneurs willing to take the necessary risks to innovate and make things better. We challenge the status quo. We seek out different ideas and perspectives as a means of expanding our ability to think and do more.

Embrace Change

That’s not fear, that’s excitement. We see change as core to our survival and our ability to manage change as a prerequisite to new opportunities that can allow us to learn, grow, and do more.

Get Stuff Done

We do whatever it takes to get the job done right. We inspect what we expect, take ownership of our actions, and operate with a sense of urgency in everything we do.

No Drama

We control the things we can control with a mindset to find solutions while minimizing complaint. We are all here for the same purpose, empowered to be the best we can be so that our purpose to deliver great products and services to more customers can be fulfilled.

Walk The Talk

We do what we say we are going to do and maintain the highest standards of performance for ourselves and others, at all times, always doing the right thing.

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Job Details

Coppell, Texas

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