Customer Service Representative (Merchant Care Specialist)
Description
***Onsite - Classes start 5/6/2024! Shift: Monday - Tuesday, Thursday - Saturday 9am - 6pm***
What makes an AFF Merchant Care Specialist (Customer Service Representative):
- Merchant Care Specialists serve as the contact point for our merchant partners for the day-to-day operations for financial solutions. We aid merchants by providing troubleshooting tips and walk-through next steps in our web portal to assist the customer in choosing American First Finance for their financial solution!
- Deliver a first-class customer experience that represents AFF’s Core Values!
- Someone who is passionate about personal and organizational success!
What we offer:
- Competitive Compensation!
- Paid Time Off, 401K Matching, Medical, Dental, and Vision Benefits!
- High-growth organization with advancement opportunities!
- Diverse, Collaborative, & Fun Work Environment!
Roles and Responsibilities:
- Assist merchants with questions regarding the merchant portal, troubleshooting, application assistance, rendering decisions, and anything else related to the support of our merchants during the finalization of the sale via telephone or chat support.
- Assist customers with questions regarding application assistance, rendering decisions, troubleshooting, and anything else related to the support of the customer during the application process and finalization of the sale via telephone or chat support.
- Assist merchants with facilitation of the underwriting process which includes how to use the merchant portal, quick review of customer information, decisions, and overall application to funding process.
- Maintain up to date knowledge of all regulation and compliance codes that American First Finance must follow. Participate in training on applicable laws, customer privacy laws, HR laws and protocols for communicating any non-compliance by anyone in the organization.
Qualifications:
- Onsite only
- Bilingual a plus (English & Spanish)
- Typing skills with proper grammar are needed
- Experience with strict adherence to company collections policies
- Polite, professional, and courteous communication skills
- Customer Service or Merchant Service a plus
- Associate degree or higher a plus!
- Reliable and predictable attendance
Our values are what drive us.
Servant Heart
There’s no place for egos here. Customers and colleagues come first. Serving their needs and driving their engagement is our success.
Dare To Be Different
We are adaptable, creative, and courageous, like entrepreneurs willing to take the necessary risks to innovate and make things better. We challenge the status quo. We seek out different ideas and perspectives as a means of expanding our ability to think and do more.
Embrace Change
That’s not fear, that’s excitement. We see change as core to our survival, and our ability to manage change as a prerequisite to new opportunities that can allow us to learn, grow, and do more.
Get Stuff Done
We do whatever it takes to get the job done right. We inspect what we expect, take ownership of our actions, and operate with a sense of urgency in everything we do.
No Drama
We control the things we can control with a mindset to find solutions while minimizing complaint. We are all here for the same purpose, empowered to be the best we can be so that our purpose to deliver great products and services to more customers can be fulfilled.
Walk The Talk
We do what we say we are going to do and maintain the highest standards of performance for ourselves and others, at all times, always doing the right thing.
Job Details
Dallas, Texas
Corporate Opportunities