Client Success Manager

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Description

What makes an AFF Client Success Manager:

We are looking for a strong merchant-facing leader to help support one of our core product functions across some of our Top merchants. The right person for this role is an experienced individual with previous client success experience and is able to both operate strategically at 10,000 ft and, execute tactically at 10 ft. Someone who knows what world-class sales and customer experience looks like, and who is passionate about moving strategy forward from inception to execution.

What we offer:

Competitave Base Salary + Bonus!
Paid Time Off, 401K Matching, Medical, Dental, and Vision Benefits!
A high-growth organization with advancement opportunities!
Diverse, Collaborative, & Fun Work Environment!

Roles and Responsibilities:

Drive sales strategy and strategic initiatives in partnership with Sr Director of Client Success on specific product function.
Partner with Sr Director of Client Success to coordinate, support, and build activities to drive growth in our Top Merchant Partners.
Conduct periodic field visits with our top merchants to help identify opportunities and potential strategic initiatives while ensuring proper support/oversight is being provided.
Participate in regular check-in sessions with some of our top merchant partners to share visibility on performance trends and strategic initiatives.
Assist with the escalation and resolution of high-impact issues with Top Merchants.
Routinely conduct competitor analysis to drive strategy and close gaps.
Work collaboratively with cross-functional teams (Marketing, Data Science, IT, etc.) to achieve merchant/AFF goals.
Accurately track, report, and present the performance of Top Merchant Partners, as well as the impact of new initiatives.
Established strong relationships with top merchants, connecting with internal/external partners and subject matter experts to strategize and address areas of improvement.
Develop and maintain relationships with our top merchants that lead to bottom-line contribution and operational efficiencies.
Support merchant concerns and issue escalations as needed while serving as lead point of contact.

Qualifications:

Previous experience in merchant facing role as lead point of contact
Proven track record of successfully meeting sales goals.
Positive, eager, willing, enthusiastic, resourceful attitude.
Ability to demonstrate strategic communication, analytical skills and creative solutions to client and internal stakeholder needs
Local and National travel required.
Strong analytical and consultative skills.
Effective time management skills – ability to prioritize and meet deadlines.
Diligent work ethic. Must be self-motivated and take the initiative to get the job done
Excellent listening, negotiation, presentation, written and verbal communication skills.

Note: The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.

Should you be offered and accept a position with us, the company requires all employees to agree to a binding arbitration agreement to certain disputes.

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FirstCash Holdings, Inc. is an Equal Opportunity Employer

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Our values are what drive us.

Servant Heart

There’s no place for egos here. Customers and colleagues come first. Serving their needs and driving their engagement is our success.

Dare To Be Different

We are adaptable, creative, and courageous, like entrepreneurs willing to take the necessary risks to innovate and make things better. We challenge the status quo. We seek out different ideas and perspectives as a means of expanding our ability to think and do more.

Embrace Change

That’s not fear, that’s excitement. We see change as core to our survival, and our ability to manage change as a prerequisite to new opportunities that can allow us to learn, grow, and do more.

Get Stuff Done

We do whatever it takes to get the job done right. We inspect what we expect, take ownership of our actions, and operate with a sense of urgency in everything we do.

No Drama

We control the things we can control with a mindset to find solutions while minimizing complaint. We are all here for the same purpose, empowered to be the best we can be so that our purpose to deliver great products and services to more customers can be fulfilled.

Walk The Talk

We do what we say we are going to do and maintain the highest standards of performance for ourselves and others, at all times, always doing the right thing.

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Job Details

Coppell, Texas

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