Fraud Claims Specialist

Operations Dallas, Texas


What makes an AFF Fraud Claims Specialist:

  • The Fraud Claims Specialist acts as a fair and impartial advocate and arbiter who protects consumer’s rights, upholds laws and regulations by investigating fraud claims and ensures AFF Policies & Procedures are followed. The Fraud Claims Specialist is responsible for handling all assigned fraud & identity theft claims while maintaining a high level of productivity and accuracy within the established SLA. The Fraud Claims Specialist reviews, analyzes and investigates all critical attributes to establish the outcome of each claim. 
  • Deliver a first-class customer experience that represents AFF’s Core Values!
  • Someone who is passionate about personal and organizational success! 


What we offer:

  • Competitive Compensation!
  • Paid Time Off, Paid Holidays and Market Leading Benefits!
  • High-growth organization with advancement opportunities!
  • Diverse, Collaborative & Fun Work Environment!


Roles and Responsibilities:

  • Investigates and processes all received fraud and identity theft claims in accordance with all applicable legal and regulatory requirements.
  • Including the appropriate update of credit reporting using both large and boutique credit bureau processes.
  • Monitor and track fraud and identity theft requests while ensuring required updates are completed within required regulatory timelines.
  • Monitor to assure proper update to the system of record contains accurate information impacting credit reporting and each account record.
  • Assure all closure procedures are followed consistently, to include completing corresponding refund, where appropriate on all valid claims.
  • Makes independent decisions for appropriate action to be taken within regulatory and procedural guidelines.
  • Assure fraud claims database is completed accurately and includes thorough documentation.
  • Promotes and establishes strong, positive and productive working relationships within the organization.
  • Follows company investigation procedures and policies consistently and accurately.
  • Provide additional support throughout the department and perform other tasks and duties as needed. 



  • B.S. degree or equivalent experience/education combination
  • Strong knowledge and experience in Fraud & Identity Theft investigations
  • Strong knowledge of credit reporting 
  • Proven ability to achieve and maintain departmental quality standards
  • Detail oriented
  • Ability to independently identify and resolve complex problems
  • Receptive to coaching from management, responds positively with willingness to make changes when desired
  • Strong, professional communication skills in listening, speaking, and writing necessary for communication with staff, service providers and coworkers over the phone, in person, and via e-mail 


Preferred Skills:

  • Associates or Bachelor’s degree
  • Prior experience in financial services, fraud claims or collections of accounts receivables


Our Core Values

Servant Heart: There’s no place for egos here. Customers and colleagues come first. Serving their needs and driving their engagement is our success. 

Embrace Change: That’s not fear, that’s excitement. We see change as core to our survival and our ability to manage change as a prerequisite to new opportunities that can allow us to learn, grow, and do more. 

Walk the Talk: We do what we say we are going to do and maintain the highest standards of performance for ourselves and others, at all times, always doing the right thing. 

Dare to be Different: We are adaptable, creative, and courageous, like entrepreneurs willing to take the necessary risks to innovate and make things better. We challenge the status quo. We seek out different ideas and perspectives as a means of expanding our ability to think and do more. 

Get Stuff Done: We do whatever it takes to get the job done right. We inspect what we expect, take ownership of our actions, and operate with a sense of urgency in everything we do. 

No Drama: We control the things we can control with a mindset to find solutions while minimizing complaint. We are all here for the same purpose, empowered to be the best we can be so that our purpose to deliver great products and services to more customers can be fulfilled.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.